Question 1 of 20
People spend a considerable part of their working day _________ with others. One of the findings of the early work activity studies (Burns, 1954, 1957; Horn and Lupton, 1965), echoed more recently by Oshagbemi (1988), is that managers and others consistently underestimate the amoun...
People spend a considerable part of their working day _________ with others. One of the
findings of the early work activity studies (Burns, 1954, 1957; Horn and Lupton, 1965), echoed
more recently by Oshagbemi (1988), is that managers and others consistently underestimate the
amount of time they spend ...
A. relating
B. hiding from
C. talking about
D. misunderstanding
Question 2 of 20
_________ is a core competence. People who cannot _______ cannot relate. Nichols and
Stevens (1957) estimate that 45 per cent of all communication time is spent __________
compared with 30 per cent speaking, 16 per cent reading and 9 per cent writing. Despite the fact
that people spend so much time __________, few ever receive any formal training on how to
__________ effectively.
A. Talking
B. listening, listening
C. Observing
D. selling
Question 3 of 20
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