NRF Chapter 4 Test Questions with Correct Answers

NRF Chapter 4 Test Questions with Correct Answers If you receive counterfeit money, you should - Answer-delay the customer call the police write your initials an date in the white border _________________ can make a difference in your overall sales during the year - Answer-referrals ________________ is the best means of recommendations - Answer-word of mouth When following up with a customer, it is important to use a method suited to the __________________ - Answer-customer When arranging for delivery, as a sales associate, it is your responsibility to ............... - Answer-explain delivery options In the self-service model for selling & service, is there a lot or limited interaction between sales associate and customer? - Answer-limited What should be included in a customer's record? - Answer-name address telephone number email address The 80/20 rule states that.......... - Answer-80% of sales comes from 20% of customers In the customer pyramid, the Iron segment customers are........ - Answer-price conscious and are not loyal to a particular brand or store