APCO Telecommunicator Test Questions and Answers with complete solution
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Course
APCO Telecommunicator
Institution
APCO Telecommunicator
The term PSAP stands for Public Safety Access Point - Answer-False, Public Safety Answering Point
Professionalism is defined by who you are, what you do, and how others perceive you - Answer-True
Ethics involves an individuals personal, professional, and organizational rules of conduct - Answer-T...
APCO Telecommunicator Test The term PSAP stands for Public Safety Access Point - Answer -False, Public Safety Answering Point Professionalism is defined by who you are, what you do, and how others perceive you - Answer -True Ethics involves an individuals personal, professional, and organizational rules of conduct - Answer -True The three primary fields of public safety communications are law enforcement, fire service, and emergency management - Answer -False, They are Law Enforcement, Fire Services, and EMS (Emergency Medical Services) The term vital services defines the primary functions or tasks of public safety communications systems - Answer -True Telephone books, maps, and cross reference directories are examples of PSAP informational resources - Answer -True A policy is a guide to action and a procedure is a guide to thinking - Answer -False, A policy is a guide to thinking and a procedure is a guide to action All non verbal communication requires face to face communication - Answer -False A question that can't be answered yes or no is an open ended question - Answer -True Restating a speakers main points in your own words is applying the active listening technique - Answer -
False Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing - Answer -False An observation is based on assumptions and an inference is based on facts. - Answer -False, An observation is based on facts and an inference is based on assumptions Good customer service means treating callers with dilligence, consideration, and respect - Answer -True Emergency calls only come in on emergency lines - Answer -False Giving legal advice and/or personal opinions is part of a telecommunicators job - Answer -False It's okay for a telecommunicator to rely on memory during info gathering - Answer -False An accurate description of weapons is critical info for response units - Answer -True The ALI is the calling party's telephone number and the ANI is the calling party's address and dispatch info. - Answer -False, ALI is location and ANI is number E911 systems enhance basic 911 systems by automatically providing the callers telephone number and physical address - Answer -True Cordless telephones are considered part of the wireless telephone systems - Answer -False 911 calls are selectively routed to the correct PSAP based on the MSAG - Answer -True The four basic operational methods for call routing are direct dispatch, call transfer, call relay, and call referral - Answer -True PBX pinpoints the exact location of the caller. - Answer -False, usually used in large building and gives a vague location Wireless E911 phase one provides the estimated location latitude and longitude of the calling phone - Answer -False
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