FACHE
Management
&
Leadership
Senior
Managers
-
CORRECT
ANSWER-Establish
objective
Provide
Conditions
for
Success
Decisions
by
senior
managers
have
most
dramatic
results
Heavily
use
conceptual
skills
Managers
at
All
Levels
-
CORRECT
ANSWER-Lead
by
example
Shape
values
and
culture
through
decisions
5
Management
Functions
-
CORRECT
ANSWER-Planning
Organizing
Controlling
Directing
Staffing
Conceptual
Skills
-
CORRECT
ANSWER-ability
to
think
creatively
and
understand
complicated
or
abstract
ideas.
Decision
Making
-
CORRECT
ANSWER-Is
a
subset
of
problem
solving
Binds
together
and
enables
5
management
functions
Problem
Solving
Framework
-
CORRECT
ANSWER-Problem
analysis
Course
of
action
development
Decision
Making
Evaluation
of
results
using
explicit
+
measurable
criteria
Managers
-
CORRECT
ANSWER-Care
taking,
status
quo/transactional?
Leader
-
CORRECT
ANSWER-Visionary,
dynamic/transformational?
Skills
by
level
-
CORRECT
ANSWER-Conceptual
Skills
Interpersonal
Skills
Technical
Skills Interpersonal
Skills
-
CORRECT
ANSWER-The
skills
used
by
a
person
to
properly
interact
with
others.
In
the
business
domain,
the
term
generally
refers
to
an
employee's
ability
to
get
along
with
others
while
getting
the
job
done.
Interpersonal
skills
include
everything
from
communication
and
listening
skills
to
attitude
and
deportment.
Good
interpersonal
skills
are
a
prerequisite
for
many
positions
in
an
organization.
Technical
Skills
-
CORRECT
ANSWER-A
quality
describes
behavioral
or
competency-based
criteria
logically
associated
with
the
successful
accomplishment
of
important
tasks/responsibilities
in
a
particular
job.
Required
technical
skills
are
sometimes
found
on
the
job
description
Successful
Leader/Managers
integrate
all
these
roles
smoothly
-
CORRECT
ANSWER-Interpersonal
Roles
-Figure
Head
-Influences
Informational
Roles
-Monitor
Spokesperson
Decisional
Roles
-Entrepreneur
-Negotiator
Conceptual
competency
-
CORRECT
ANSWER-the
ability
to
envision
a
big
picture
goal
and
strategy
and
subsequently
offer
direction
and
leadership
in
task
implementation
to
achieve
it
Technical
Competency
-
CORRECT
ANSWER-the
ability
to
perform
the
activities
within
an
occupation
to
a
defined
standard,
consistently
and
over
time.
Managerial
Competency
-
CORRECT
ANSWER-the
skills,
motives
and
attitudes
necessary
to
a
job,
and
include
such
characteristics
as
communication
skills,
problem
solving,
customer
focus
and
the
ability
to
work
within
a
team.
Interpersonal
Compentency
-
CORRECT
ANSWER-the
ability
to
choose
a
type
of
communication
that
is
most
effective
in
a
given
situation.
Such
competency
empowers
individuals
to
achieve
the
goals
of
any
communication
in
a
manner
that
is
best
suited
for
all
parties
involved.
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