Other
Operations Management - Part One - Chapter One
- Course
- Institution
- Book
This document contains the summary of the first chapter of the book Operations Management, Part One, Chapter 1
[Show more]
Connected book
Book Title:
Author(s):
- Edition:
- ISBN:
- Edition:
More summaries for
-
164 test bank questions Operations Management Slack 10th edition - questions and answers
-
Operations Management - Part One - Chapter Two
-
Solution Manual For Operations Management, 10th Edition by Nigel Slack, Alistair Brandon-Jones, Nicola Burgess
Seller
Follow
SeniorScientist
Reviews received
Content preview
OPERATIONS MANAGEMENTTenth edition
Samenvatting voor Operations Management HBO
, Inhoud
1.1 What is operations Management?....................................................................................................3
1.2 Why is operations management important in all types of organization?..........................................5
Operations management in the smaller organizations.......................................................................5
Operations management in not-for-profit organizations....................................................................5
The new operations agenda...............................................................................................................5
1.3 What is the input-transformation-output process?..........................................................................6
Input to the process – transformed resources....................................................................................6
Inputs to the process – transforming resources.................................................................................6
Front- and back-office transformation................................................................................................7
Outputs from the process...................................................................................................................7
Products or services, or does it matter?.........................................................................................7
Most operations produce outputs somewhere on a spectrum of the IHIP characteristics.............8
Services and products are merging (and changing)........................................................................8
Customers are part of the process – co-creation and co-production..............................................8
Servitisation........................................................................................................................................8
Customers...........................................................................................................................................8
B2B and B2C...................................................................................................................................8
SIPOC analysis.................................................................................................................................9
1.4 What is the process hierarchy?.........................................................................................................9
Operations management is relevant to all parts of the business......................................................10
1.5 How do operations (and processes) differ?....................................................................................10
The volume dimension.....................................................................................................................10
The variety dimension......................................................................................................................10
The variation dimension...................................................................................................................10
The visibility dimension....................................................................................................................11
The implications of the four Vs of operations process......................................................................11
1.6 What do operations managers do?.................................................................................................11
Operations management impacts social-environmental sustainability............................................12
Responsible operations.................................................................................................................12
The model of operations management............................................................................................12
To be a great operations manager you need to:...............................................................................12
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller SeniorScientist. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $3.75. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
67474 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now