Summary Operations Management - Part One - Chapter Two
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Course
Operations Management
Institution
LOI - Leidse Onderwijsinstellingen
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Operations Management
This document highlights and filters the key points of Part One Chapter Two so that it is more efficient for the student to learn the necessary information.
164 test bank questions Operations Management Slack 10th edition - questions and answers
Operations Management - Part One - Chapter One
Solution Manual For Operations Management, 10th Edition by Nigel Slack, Alistair Brandon-Jones, Nicola Burgess
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Operations Management
Operations Management
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OPERATIONS MANAGEMENT
Tenth edition
Samenvatting H2 voor Operations Management HBO
, Inhoud
2.1 Why is operations performance vital in any organisation?...............................................................4
Performance at three levels................................................................................................................4
2.2 How is operations performance judged at a societal level?..............................................................5
Corporate social responsibility (CSR)..................................................................................................5
Tripple bottom line (TBL / 3BL)...........................................................................................................5
Environmental, social and governance (ESG)..................................................................................5
The social bottom line (people) – the social account, measured by the impact of the operation on
the quality of people’s lives................................................................................................................5
The environmental bottom line (planet) – the environmental account, measured by the
environmental impact of the operation..............................................................................................5
The economic bottom line (profit) – the economic account, measured bu profitability, return on
assets, etc. of the operation...............................................................................................................6
2.3 How is opertions performance judged at a strategic level?..............................................................6
Operations management affect costs.................................................................................................6
Operations management affects revenue...........................................................................................6
Net promoter score (NPS)...............................................................................................................6
Operations management affects the required level of investment.....................................................7
Operations management affects the risk of operational failure.........................................................7
Operations management affects the ability to build the capabilities on which future innovation is
based..................................................................................................................................................7
2.4 How is operations performance judged at an operational level?.....................................................7
Why is quality important?..................................................................................................................7
Quality inside the operation...........................................................................................................8
Why is speed important?....................................................................................................................8
Speed inside the operation.............................................................................................................8
Why is dependability important?.......................................................................................................8
Dependability inside the operation................................................................................................8
Why is flexibility important?...............................................................................................................8
Mass customization........................................................................................................................9
Flexibility inside the operation........................................................................................................9
Agility..............................................................................................................................................9
Why is cost important?.......................................................................................................................9
Keeping operations costs down......................................................................................................9
Improving productivity.................................................................................................................10
Cost reduction through internal effectiveness..............................................................................10
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