1. Identify and describe workplace sources of conflict in nursing - common source of
conflict in professional setting include; disputes over resources allocation or availability,
personality differences, differences in values, threats from inside or outside an organization,
cultural differenc...
NUR402 TOP Exam Questions and CORRECT Answers 1. Iden tify and describe workplace sources of conflict in nursing ✔✔✔ - common source of conflict in professional setting include; disputes over resources allocation or availability, personality differences, differences in values, threats from inside or outside an organization, cultural differences, and competition - personal sources of conflict; differences in values, threats to security or well -being, financial problems, and cultural problems, family relationships Common Conflicts in Nursing ✔✔✔ - Professional/B ureaucratic - Nurse/Nurse Conflicts - Nurse/Doctor Conflict - Personal competency gap conflicts - Competing Role conflicts -Expressive/Instrumental Conflicts When a nurse's skill level interferes with her own expectation of standards of practice for hersel f. Occurs when nurses are reassigned Professional/Bureaucratic ✔✔✔ - Are the results of an incompatibility of expectations produced by the system and perceived professional standards and responsibilities. - There is an imbalance of power - Lead to a grea t deal of frustration for nurses who feel helpless in a situation. Nurse/Nurse Conflicts ✔✔✔ - Differing values toward the philosophy of nursing are held by nurses who work together - Interferes with teamwork Eg. some are task orientated and some who wish to do holistic care Nurse/Doctor Conflict ✔✔✔ - Differing expectations - Stereotype of physicians dominating patient care - Some nurse feel a need to compete with doctors - Differences between the medical model and the nursing model. - Imbalance in the system Competing Role Conflicts ✔✔✔ - When same person fulfills the role of nurse, student, spouse, parent Expressive/Instrumental Conflict ✔✔✔ When nurse is torn between technical care and the human or expressive needs of patients. Conc erned with ethical issues, legal issues, patient and family requests and personal values and the philosophy of the nurse Patient/Nurse Conflicts ✔✔✔ - When nurses' goal for care differs from patients' goals for care - Can be kept to a minimum when the nurs e maintains an effective, therapeutic role in caring for patients. - Respect patients and families decisions about their care when the choice is an informed and considered one. - But it is not easy to accept nontraditional choices Sources of Conflict ✔✔✔ Environmental - cultural - nationality - religion - class - economics - politics - society - resources - race Individual - ego - personality - identity - intimate relationships - beliefs - perceptions - perspectives - education - position and role Types of Conflict ✔✔✔ intrapersonal interpersonal organizational Intrapersonal Conflict ✔✔✔ occurs within the individual because of actual or perceived pressures from incompatible goals or expectations (Ex. Marilyn not granted her off day; so she has an in ternal conflict of whether or not she should call in sick) Interpersonal Conflict ✔✔✔ conflict that occurs between two people or between groups or work teams - may arise in philosophy or values, or policy or procedure - personality conflict (ex. irritate e ach other) - not unusual in work situations - new ppl in team may have ideas that are not acceptable to team members already in place - individuals who transfer from one unit to another (ex. nurse transferring from ICU to CCU may be comfortable w/ one way to making assignments, but try to encourage new peers to adopt without sharing the rational for why the new way is better Organizational Conflict ✔✔✔ - can be healthy way of introducing new ideas and encouraging creativity - competition for resources, organizational cultural differences, and other sources of conflict help organizations identify legit differences among departments - corporate differences are aired and resolved Definition of conflict ✔✔✔ refers to a power struggle in which a person intend s to harass, neutralize, injure or eliminate a rival. The Conflict Process ✔✔✔ 1. Latent conflict - presence of antecedent conditions may or may not potentiate conflict 2. Perceived conflict -conflict arises without the existence of antecedent conditions. It is often the result of misunderstandings of the team member's role 3. Felt conflict - when conflict is internalized and emotionalized 4. Manifest or overt conflic t - actions are taken to show conflict 5. Conflict aftermath - can be positive or negative. This is dependent on strategies used to resolve the conflict LPFMC: Lately peter feels more conflicts Approaches to Managing Conflict ✔✔✔ *Avoiding* - very commo n technique. Parties involved in conflict ignore it, either consciously or subconsciously
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