CPI Third (3rd) Edition Exam Questions
and Answers
We can use strategies to reduce the likelihood of distress behavior, such as identifying
situations that cause distress, reducing triggers, and helping the person develop coping
strategies. What are these called? - Answer- Preventative Approaches
All behavior is communication and distress behavior can be how a person
communicates their distress. - Answer- True
When a person exhibits behavior at the anxiety level of the CPI Crisis Development
Model, what is the recommended staff approach? - Answer- Be Supportive
Our goal at every stage of the CPI Crisis Development Model is to help the person de-
escalate and reach Tension Reduction. - Answer- True
When a person exhibits behaviors at the defensive level of the CPI Crisis Development
Model, what is the recommended staff approach? - Answer- Be directive and supportive
Rationally detaching in a crisis moment helps us respond in a way that positively
influences the situation. What does Rational Detachment mean? - Answer- Recognizing
the need to remain professional by managing our own attitude and behavior
We need to understand the person's Precipitating Factors to help us respond in a way
that positively influences the situation. What does Precipitating Factors mean? -
Answer- Factors the influence behavior
What does Integrated Experience mean? - Answer- Behavior includes behavior
What does a Supportive approach mean? - Answer- Using an empathic, non-
judgmental approach
Which of these can you do to be supportive in your intervention? - Answer- Use the
Supportive Stance, Listen with empathy, use supportive verbal, paraverbal, and non-
verbal communication (all of the above)
Which of these are aspects of the Supportive Stance? - Answer- Position, posture, and
proximity
and Answers
We can use strategies to reduce the likelihood of distress behavior, such as identifying
situations that cause distress, reducing triggers, and helping the person develop coping
strategies. What are these called? - Answer- Preventative Approaches
All behavior is communication and distress behavior can be how a person
communicates their distress. - Answer- True
When a person exhibits behavior at the anxiety level of the CPI Crisis Development
Model, what is the recommended staff approach? - Answer- Be Supportive
Our goal at every stage of the CPI Crisis Development Model is to help the person de-
escalate and reach Tension Reduction. - Answer- True
When a person exhibits behaviors at the defensive level of the CPI Crisis Development
Model, what is the recommended staff approach? - Answer- Be directive and supportive
Rationally detaching in a crisis moment helps us respond in a way that positively
influences the situation. What does Rational Detachment mean? - Answer- Recognizing
the need to remain professional by managing our own attitude and behavior
We need to understand the person's Precipitating Factors to help us respond in a way
that positively influences the situation. What does Precipitating Factors mean? -
Answer- Factors the influence behavior
What does Integrated Experience mean? - Answer- Behavior includes behavior
What does a Supportive approach mean? - Answer- Using an empathic, non-
judgmental approach
Which of these can you do to be supportive in your intervention? - Answer- Use the
Supportive Stance, Listen with empathy, use supportive verbal, paraverbal, and non-
verbal communication (all of the above)
Which of these are aspects of the Supportive Stance? - Answer- Position, posture, and
proximity
