Chapter 7 Enterprise Infrastructure, Metrics and BCP Final Exam.

Chapter 7 Enterprise Infrastructure, Metrics and BCP Final Exam. 1-Tier Infrastructure - correct answer Most basic setup. Everything runs on one machine or PC. 2-Tier Infrastructure - correct answer Basic client/server relationship. The client handles the display, the server handles all database activity and the applications are contained on one or both. 3-Tier Infrastructure - correct answer Most common for web applications. The web browser acts as the client, the applications are on a 2nd server and the DBMS on a 3rd Abandon Rate - correct answer % number of callers who hang up while waiting for their call to be answered Abandoned Registrations - correct answer # who start to register at your site and then abandon the process Abandoned Shopping Carts - correct answer # who create a shopping cart and then abandon it Accuracy - correct answer measured inversely as error rate, or the number of errors per thousand/million that a system generates Average Speed to Answer (ASA) - correct answer average time, usually in seconds, that it takes for a call to be answered by an actual person Benchmark (Metrics) - correct answer measures of success. Baseline values a system seeks to attain. Benchmarking - correct answer process of continuously measuring system results and comparing them to benchmarks Business Continuity Plan - correct answer a step-by-step guideline defining how the organization will recover from a disaster or extended disruption Business Continuity Planning (BCP) - correct answer rigorous and well-informed organizational methodology for developing a business continuity plan Call Center Metrics - correct answer Measures the success of call center efforts Centralized Infrastructure - correct answer sharing information systems in one central area or on one central mainframe Click-Through - correct answer # of people who click on an ad and are taken to another site Client/Server Infrastructure (client/server network) - correct answer one or more computers that are servers which provide services to other computers, called clients Cloud Computing - correct answer A technology model in which any and all resources - application software, processing power, data storage, backup facilities, development tools...literally everything are delivered as a set of services via the Internet.