WGU D392 Exam Questions & Answers 2024/2025 Intra- - ANSWERSdone with oneself
Inter - ANSWERSEveryone else
physical noise - ANSWERSexternal noise that makes a message difficult to hear or otherwise receive—
Barking Dogs, Loud Music, Airlines
psychological noise - ANSWERSinternal distractions based on thoughts, feelings, or emotional reactions to symbols—- Worries about money, Crushing Deadlines, Tight Daily schedule
physiological noise - ANSWERSMessage interference that results from bodily discomfort.—Feeling ill, Headache, growling Stomach
semantic noise - ANSWERSinterference caused by words that trigger strong negative feelings against the speaker or the content of the speech— Special jargon, mispronunciation, unique word usage
Sender - ANSWERSperson who creates the message and receives the feedback
Receiver - ANSWERSgets the message and creates the feedback
Encode - ANSWERSTo put a message into Symboles
Decode - ANSWERSTo translate incoming information or message into understandable concepts
Message - ANSWERSWritten, Spoken, and unspoken elements of communication to which people assign meaning Channel - ANSWERSthe pathway through which messages are sent
Feedback - ANSWERSThe response to a Message
assertive communication - ANSWERScommunication style characterized by trying to reach a mutually agreed upon solution by creating an atmosphere where others can express themselves to reach a common solution; "broken record"
aggressive communication - ANSWERScommunication style characterized by the use of manipulation to achieve an end goal
passive communication - ANSWERScommunication style characterized by not reacting, standing up or being noticed and avoiding confrontation
passive-aggressive communication - ANSWERScommunication style which is characterized by the desire to avoid conflict but still manipulates the situation to meet the end goal
open communication - ANSWERSoccurs when all parties are able to express ideas to one another, such as in a conversation or debate
closed communication - ANSWERSoccurs when only one person is actively communicating, like a lecture from your professor.
positive communication - ANSWERSoccurs when all parties involved feel that they were heard.
negative communication - ANSWERSoccurs when people feel like they were not heard or feel that they were attacked. Yelling, name-calling and arguing are some examples of negative communication.
Level 1 of pyramid - ANSWERSis foundational resources. This level involves the sharing of tangible resources, psychological resources, and organizational context.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Bensuda. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.99. You're not tied to anything after your purchase.
