TEST BANK Communication in Nursing 8th Editio n Julia Balzer Riley NURSEDOCS Table of Contents Chapter 1: Responsible, Assertive, Caring Communication in Nursing Chapter 2: The Client -Nurse Relationship: A Helping Relationship Chapter 3: Solving Problems Together Chapter 4: Understanding Each Other: Communication and Culture Chapter 5: Demonstrating Warmth Chapter 6: Showing Respect Chapter 7: Being Genuine Chapter 8: Being Empathetic Chapter 9: Using Self-Disclosure Chapter 10: Being specific Chapter 11: Asking Questions Chapter 12: Expressing Opinions Chapter 13: Using Humor Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making Chapter 15: Requesting Support Chapter 16: Overcoming Evaluation Anxiety Chapter 17: Working with Feedback Chapter 18: Using Relaxation technique Chapter 19: Incorporating Imagery in Professional Practice and Self-Care Chapter 20 Incorporating Positive Self -Talk Chapter 21: Learning to Work Together in Groups Chapter 22: The Changing World of Electronic Communication Chapter 23: Learning Confrontation skills Chapter 24: Refusing Unreasonable Requests Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagues Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients Chapter 29: Communicating at the End-of-Life Chapter 30: Continuing the Commitment NURSEDOCS Balzer Riley: Communication in Nursing, 8th Edition Chapter 1: Responsible, Assertive, Caring Communication in Nursing Test Bank Multiple Choice 1. The nurse plans to delegate a client’s personal hygiene to a nursing assistant. Which statement if made by the nurse to the nursing assistant is assertive? a. “Would you mind helping the client with a bath when you have time? If not, I will skip my lunch and do it myself.” b. “You never get your work done and are always on the phone. You need to help the client right now with a bath, or I will write you up.” c. “The client needs help with bathing. I want you to assist the client now, and you can go to lunch when you are finished.” d. “I have important work to complete this morning. You will assist the client with a bath. Do not take a break until you have finished.” ANS: C An assertive statement is clear, direct, and respectful; the nurse should use assertive rights, avoid irrational beliefs, and use the Describe Express Specify Consequence script to formulate an assertive response.Describe: “The client needs help with bathi ng.” Express and Specify: “I want you to assist the client now.”Consequence: “You can go to lunch when you are finished.”The other statements are nonassertive or aggressive:“Would you mind helping the client with a bath when you have time? If not, I will s kip my lunch and do it myself.” is nonassertive, hesitant, and apologetic.“You never get your work done and are always on the phone. You need to help the client right now with a bath, or I will write you up.” is aggressive, blaming, and negative.“I have im portant work to complete this morning. You will assist the client with a bath. Do not take a break until you have finished.” is aggressive, sarcastic, uncaring, and superior.DIF: Analysis REF: p. 6 TOP: Integrated Process: Communication and Documentation MSC: Safe and Effective Care Environment: Management of Care 2. A hospital nurse is concerned about the demands of providing safe care to clients who are seriously ill. The nurse manager should suggest which intervention to effectively help the nurse balanc e the demanding work in the hospital setting? a. Delegate more tasks to the unlicensed nursing personnel on the unit. b. Request a transfer to another nursing care unit with patients who are stable. c. Write down stories in a journal about how caring makes a difference for patients. d. Use an assertive communication style for every patient –nurse interaction. ANS: C NURSEDOCS Caring is the moral ideal that guides nurses through the caregiving process. Although there is satisfaction in being technologically competent, that satisfaction is not as lasting as the satisfaction derived from meaningful moments of connection with clien ts, family, and colleagues.DIF: Application REF: p. 13 TOP: Integrated Process: CaringMSC: Safe NURSEDOCS
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