Chapter 1: Responsible, Assertive, Caring Communication in Nursing Chapter 2: The Client-Nurse Relationship: A Helping Relationship Chapter 3: Solving Problems Together Chapter 4: Understanding Each Other: Communication and Culture Chapter 5: Demonstrating Warmth Chapter 6: Showing Respect Chapter ...
TEST BANK Communication in Nursing 10th Editio n Julia Balzer Riley NURSEDOCS Table of Contents Chapter 1: Responsible, Assertive, Caring Communication in Nursing Chapter 2: The Client -Nurse Relationship: A Helping Relationship Chapter 3: Solving Problems Together Chapter 4: Understanding Each Other: Communication and Culture Chapter 5: Demonstrating Warmth Chapter 6: Showing Respect Chapter 7: Being Genuine Chapter 8: Being Empathetic Chapter 9: Using Self-Disclosure Chapter 10: Being specific Chapter 11: Asking Questions Chapter 12: Expressing Opinions Chapter 13: Using Humor Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making Chapter 15: Requesting Support Chapter 16: Overcoming Evaluation Anxiety Chapter 17: Working with Feedback Chapter 18: Using Relaxation technique Chapter 19: Incorporating Imagery in Professional Practice and Self-Care Chapter 20 Incorporating Positive Self -Talk Chapter 21: Learning to Work Together in Groups Chapter 22: The Changing World of Electronic Communication Chapter 23: Learning Confrontation skills Chapter 24: Refusing Unreasonable Requests Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagues Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients Chapter 29: Communicating at the End-of-Life Chapter 30: Continuing the Commitment NURSEDOCS Balzer Riley: Communication in Nursing, 10th Edition Chapter 1: Responsible, Assertive, Caring Communication in Nursing Test Bank Multiple Choice 1. Which statement describes the affective aspect of learning effective communication strategies? a. “The nurse should use clear, direct statements using objective words.” b. “The nurse uses body language that is congruent with the verbal message.” c. “The nurse believes that positive communication strategies build confidence.” d. “The nurse practices assertive and responsible communication strategies.” ANS: C Learning involves three domains: the cognitive aspects (understanding and meaning), affective aspects (feelings, values, and attitudes), and psychomotor aspects (physical capability).Learning basic communication skills involves the cognitive domain; buildi ng confidence through a belief in the value and impact of positive communication is the affective domain; and putting skills into action is the psychomotor domain.DIF: Comprehension REF: p. 13 TOP: Integrated Process: Communication and Documentation MSC: P sychosocial Integrity 2. The nurse manager asks the staff nurse to work an extra shift. Which response by the staff nurse is assertive and based on rational beliefs? a. “I don’t want you upset, so I will work extra.” b. “Why do I always have to cover extra shifts?” c. “I am not able to work an extra shift.” d. “If you can’t find anyone else, I will do it.” ANS: C The staff nurse may turn down even a reasonable request; an assertive response avoids irrational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integ rated Process: Communication and Documentation MSC: Safe and Effective Care Environment: Management of Care NURSEDOCS 3. A nurse manager offers a staff nurse a choice between working 8 - or 12 -hour shifts. Which statement, if made by the staff nurse, is nonas sertive and may result in a frustrated response from the nurse manager? a. “I want to decide the shifts for all of the other staff nurses.” b. “Do whatever you want. It doesn’t really matter to me.” c. “Thank you for offering me a choice. I prefer 12-hour shifts.” d. “You will never be able to give me what I really want to work.” ANS: B A statement that allows others to make decisions for a person is an example of a nonassertive style of communication; the response of others to a nonassertive statement may inc lude disrespect, guilt, anger, or frustration. Statements that make choices for others or that are accusations are examples of aggressive styles of communication; the response of others to an aggressive statement may include hurt, defensiveness, or humilia tion. A statement that allows making one’s own decisions is an example of assertive style of communication; the response of others to an assertive statement may include mutual respect.DIF: Analysis REF: p. 7 TOP: Integrated Process: Communication and Docum entation MSC: Safe and Effective Care Environment: Management of Care 4. The nurse is providing care to a patient who was admitted with heart failure. The patient has not been following the prescribed diet or taking the prescribed medications. Which type of communication approach is most important for the nurse to use with this patient to facilitate a change in self -care behavior? a. Authoritative, honest, and outright communication b. Assertive, responsible, and caring communication c. Aggressive, sympathetic, and realistic communication d. Positive, expert, and focused communication ANS: B Communication must be technically responsible, assertive, and caring to facilitate a change in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated Process: Communication and Documentation MSC: Psychosocial Integrity 5. Which are examples of a nurse who is communicating responsibly? (Select all that apply) a. The nurse uses profanity to respond to a client who is intoxicated and verbally abusive. b. The nurse helps a client talk to family members about discontinuing chemotherapy. NURSEDOCS
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