Exam (elaborations)
CPXP 2024 UPDATE COMPLETE QUESTIONS AND CORRECT ANSWERS GET ALL 100% RIGHT [STUDY GUIDE] GRADE A+
- Course
- Institution
CPXP 2024 UPDATE COMPLETE QUESTIONS AND CORRECT ANSWERS GET ALL 100% RIGHT [STUDY GUIDE] GRADE A+
[Show more]
1 review
By: TheAlphanurse • 4 months ago
Seller
Follow
MEGAMINDS
Reviews received
Content preview
CPXP 2024 UPDATE COMPLETE QUESTIONS ANDCORRECT ANSWERS GET ALL 100% RIGHT [STUDY
GUIDE] GRADE A+
Three Rs in a religious diversity
Religion: What is the patient's religion.
Respect: sacred texts, clothing; Sacramental needs.
Resources: chaplain etc.
Complaint
Concerns voiced by a patient or patient's representatives about services, care or
treatment that can be resolved quickly by the staff present. Is resolve with the patient
satisfied with the actions taken on his or her behalf.
Patients rights
Freedom from discrimination, medical information explained, no names of caregivers,
right to refuse treatment, pain management, information about advanced directive's,
accessibility to spiritual counseling, confidentiality, effective communication, confidential
records, dignity, right to complain, access to medical record, right to information
regarding associated agencies for care, except or decline in research, discharge
planning, estimated costs, patient visitation rights.
HCAHPS VBP scoring
Achievement points and improvement points. Consistency score.
HCAHPS Frequency Scales
Always
Usually
Sometimes
Never
DESK model to counsel a team member
D: Describe the problem behavior you have seen
E: Explain/ evaulate how the problem behavior affects outcomes and performance( how
you feel)
S: Show exactly what steps the person needs to take to improve ( behavior you want to
see happen)
K: Know the consequences (the staff member being corrected) " I have noticed you
leave your work space in an inapporiate manner. I'm dissapointed in this and want you
to fix it. Let me show you how the space should look lije when you leave for day. This is
a verbal warning , if it happens again... then ...
Five Pillars of Excellence
People
Service
Quality
, Finance
Growth
The Caring Broken Record
To address repeated resistance, use this method; state you're clear bottom line
message, add lots of caring messages, continually repeat. For as long as the person
resist, keep combining your bottom line message with a caring statement.
Complaint
Concerns voiced by a patient or patient's representative about service, care or
treatment that can be resolved quickly by the staff present. A complaint is resolved with
the patient when the patient is satisfied with the action taken on his or her behalf.
Grievance
Written or verbal complain by a patient, or patient representative, about the patient's
care. When a verbal complaint by the patient is not resolved at the time of the complaint
by staff present, a written note attached to a patient's survey survey. An issue of abuse
neglect, patient harm or hospital compliance.
AIDET
Acknowledge (Mr. Smith)
Introduce (with experience)
Duration (Length of test)
Explanation (explain the procedure,
Thank patient
Managing difficult behavior
Maintain adequate space
Keep hands out of pocket
Avoid threatening gestures
Avoid rapid movements
Avoid laughing
Be calm
Lower volume of voice
Speak firmly
Use short simple sentences
Position self by a safe exit
Convey expectations that the patient can control behavior
Stay in front but to the side of the patient
Demonstrate listening behaviors
Let patient vent
Be honest
Sympathy versus empathy
Sympathy is feeling sorry for someone
Empathy is walking in someone's else's shoes
With empathy and advocate can begin to understand the underlying emotions and
pressures
HCAHPS 8 Composites of Care
N-NSG COMM
D-DOC COMM
S-HOSPITAL STAFF RESPONSIVENESS
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller MEGAMINDS. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75632 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now
Recently viewed by you
