LLU Lecture 20 Questions with 100% Correct Solved

LLU Lecture 20 Questions with 100% Correct Solved Define quality - Answer️️ -degree of excellence; ie. refers to the integrity of a specimen that is correctly identified, collected, and transported. Define quality assurance - Answer️️ -refers to the planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled. This term applies to a program that guarantees quality patient care. Define quality control. - Answer️️ -process (procedure) within a QA program that validates final results and quantifies variations; makes the testing process more accurate and precise Identify the laboratory's customers/stakeholders. - Answer️️ -External Internal External - Answer️️ -1. Insurance companies 2. Local community 3. Federal and State agencies 4. Accrediting agencies, etc. Internal - Answer️️ -1. Inpatients, outpatients, and blood donors 2. Patients' families, friends, and support groups 3. Clinical laboratory staff, pathologists, and other physicians 4. Secretaries and clerks 5. Administrators, nurses, research staff 6. Students and volunteers List three TQM methods. - Answer️️ -Many health care organizations will adopt a specific quality improvement model or a framework for all to follow. TJC 10-step monitoring and evaluation process Six Sigma International Organization for Standardization (ISO) PDCA cycle TJC 10-step monitoring and evaluation process - Answer️️ -1. Assign responsibility 2. Delineate scope of care 3. Identify important aspects of care 4. Identify indicators related to these aspects of care 5. Establish thresholds for evaluation related to the indicators 6. Collect and organize data 7. Evaluate care when thresholds are reached 8. Take actions to improve care 9. Assess the effectiveness of actions and document improvements 10. Communicate relevant information to the organization-wide quality assurance program Six Sigma - Answer️️ -developed in the late 1970's as a means of improving the bottom line at major manufacturers, came to healthcare in the 1990s, suggests continued improvement and refinement of processes, to reduce variability so that end products meet or exceed customer expectations. -Define -Measure -Analyze -Improve -Control International Organization for Standardization (ISO) - Answer️️ -provide a quality management framework as well as standards for reporting laboratory test results. They cover everything from food safety to computers, and agriculture to healthcare. PDCA cycle - Answer️️ -Quality Improvement at LLUMC -Plan a change -Do the improvement, data collection and analysis -Check the results to see the effect of the change -Act on what was learned by either rejecting the change, adjusting the change, or adopting the change as a standard part of the process Identify policies and procedures used in the clinical laboratory to assure quality in the collection of blood specimens. - Answer️️ -Quality assurance is a progr