SCM 300 FINAL EXAM WITH A GUARANTEED PASS

SCM 300 FINAL EXAM WITH A GUARANTEED PASS Business Process - Answer-Takes an input, adds value, provides an output. 3 requirements for a good process... - Answer-1. Good intentions 2. Reproducible Results 3. Measurable and Manageable Common reasons for a bad process... - Answer-1. Never was good - ambiguity, misalignment, miscommunication 2. Used to be good - market evolution, miscommunication 3. Limitations - development of poor or limited processes, lack of appropriate tools Stages and steps of designing a business process... - Answer-1. Goals 2. Block Diagram 3. Scope 4. Define the Service 5. Perform Metrics 6. Primary Steps Detailed 7. Draw a Process Map 8. Evaluation and Testing Cow Path Theory - Answer-A cow drank water using a complicated path which lead to longer lead times. A new cow used a simple path to drink water. (Good: quicker service, Bad: new cow possibly missed out important steps) Ticket Brokerage - Answer-What do people want from an online ticket brokerage. (i.e. ease of use for buyer and seller, plenty of tickets) Block Diagrams - Answer-Less detailed flow chart Scope - Answer-Determining and documenting a list of specific goals, deliverables, tasks, costs and deadlines. Scope inflation - Answer-Allowing boundaries to expand Flow Chart Symbol - Task - Answer-Rectangle - process or action step Flow Chart Symbol - Process - Answer-Two Rectangles within each other - step or series of steps shown in another flow chart