USPS EXAM 421 WINDOW CLERK TEST QUESTIONS AND VERIFIED ANSWERS/ A+ GRADE 1. 24 hour clock ANS: end to end process to ensure mail is collected, distributed and Delivered 2. Domestic Mail ANS: Consists of items sent within the USA, its territories and posses- sions including APO/FPO Offices 3. Domestic Mail Manual (DMM) ANS: Set forth the policies regulations and procedures governing domestic mail services 4. Internatonal Mail Manual (IMM) ANS: Set forth the policies regulations and proce- dures governing International mail 5. Administrative Support Manual (ASM) ANS: Contains policies and procedures for administrative and support functions within the postal services 6. Policy NET ANS: All Manuals are available online via 7. F101 or F1 ANS: Our financial policies and accounting procedures are found in what manual? 8. Publications ANS: Support subjects that cannot be fully addresses in manuals or handbooks are? 9. What manual contains information on when to fly the POW flag (Prisioner of war) ANS: Administrative Support Manual 10. Does the Post Office provide a U.S. flag to Veterans for a fee? ANS: No, it's free for Burial of Veterans 11. What is the official Source of update to postal policies and procedures? How often is it printed? ANS: Postal Bulletin, Bi-weekly 12. Where do we find a list of lost or stolen MO's? ANS: Postal Bulletin and POS One 13. What is our postal website? ANS: WWW.USPS.COM
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