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FLETC BOP Final Exam Questions with answers
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FLETC BOP Final Exam Questions withanswers
As a correctional worker, you have responsibility to: - -EEM
• Ensure safety of persons and property.
• Establish order.
• Maintain security.
-What responsibilities do a correctional workers have to keep conflicts from
escalating? - -ITG
• Intervene
• Take responsibility for resolving the situation
• Get both sides of the story
-As a listener you need to: - -• Concentrate closely on the person who's
talking.
• Communicate your attention to the person.
-What are the four main points to remember about communicating attention
while you listen? - -MAFU
1. Maintain eye contact
2. Attentive posture positioning and body language
3. Follow the speaker verbally
4. Use silence effectively
-Your overall body language makes a big difference in encouraging someone
to talk to you what are some key things to remember? - -SKB
Sit or lean forward
Keep still
Be aware of the look on your face
-What two techniques are involved in responding? - -PR
1. Paraphrasing
2. Reflecting
-When does paraphrasing occur? - -Anytime during the the conversation.
-When does reflecting occur? - -At the end of the conversation.
-What is paraphrasing? - -• Determine the basic message. (Matter of
zeroing in on what the speaker is really trying to tell you).
• Rephrasing the message in your own words. (Tell the speaker what you
heard them say).
, -What is reflecting? - -• Identifying basic feelings (try to look at the situation
from speakers point of view).
• Capture the specific mood and felling in words and reflect them back on
the speaker (act like a mirror, reflecting the persons feelings back to them).
-What is probing? - -Way to go about getting information from someone
-What are the two parts to probing? - -• Identify an area that needs to be
explored further
• Use open ended questions and statements to probe for additional
information
-Probe "Do's and Don'ts" - -• DO listen for gaps, inconsistencies, and point
of views that do not make sense.
• DO focus on one topic at a time.
• DO use open-ended questions that begin with words like what, when,
where, how, or could.
• DO use directive statements to focus attention on specific points and
encourage response.
• DON'T use closed questions.
• DON'T ask questions that put the other person in the position of having to
defend themselves.
• DON'T ask leading questions or make statements that reflect your own
opinions, assumptions, and judgements.
-What is summarizing? - -A brief statement highlighting the main points of
discussion and feeding them back to the other party for clarification
-What are the steps on how to obtain closure? - -• Explore options
> When appropriate inmates may be included.
• Identify resources
> I.E other staff
• Settle on an action plan
• Clarify roles and expectations
• Set realistic goals and timetables
• Identify follow-up actions
-What are behavioral patterns? - -How a person typically asks and interacts
with others.
-What are the four types of inmates? - -PAWP
1. Predatory
2. Average
3. Weak
4. Psychologically disturbed
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