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FLETC BOP Final Exam/80 Questions and Answers
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FLETC BOP Final Exam/80 Questionsand Answers
Intervene, take responsibility for resolving the situation,
Get both sides of the story - -What responsibilities do a correctional workers
have to keep conflicts from escalating?
-Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - -What are the four main points to remember about
communicating attention while you listen?
-Sit or lean forward,
Keep still,
Be aware of the look on your face - -Your overall body language makes a big
difference and encouraging someone to talk to you what are some key things
to remember?
-Paraphrasing and reflecting - -What to techniques is involved in responding
-During the convo - -When does paraphrasing occur?
-At the end of the conversation - -When does summarizing occur?
-Rephrasing the message in your own words - -What is paraphrasing?
-Deals with emotions - -What is reflecting?
-Way to go about getting information from someone - -What is probing?
-Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional
information - -What are the do's in probing?
-A brief statement highlighting the main points of discussion in feeding them
back to the other party for clarification - -What is summarizing?
-Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - -What are the steps on how to obtain closure?
, -How a person typically ask and interacts with others - -What are behavioral
patterns?
-Predatory
Average
Weak
Psychologically disturbed - -What are the four types of inmates?
-Lacks a conscience rarely feel the emotion has an inflated view of himself
he is restless and easily bored openly aggressive and confrontational
generally feels hostile towards authority - -Describe the predatory inmate.
-Basically rational and has normal social values and morals difficulty keeping
himself from being flooded by extreme negative emotions often unstable and
unreliable and exhibits exceptionally poor judgment in problem-solving
predatory inmates focus on the weak - -Describe a weak inmate.
-"Good" inmate - -Describe an average inmate.
-Crime in progress
Riot or mob action
inmate grievance
Individual action - -What are the four conditions which lead to hostage
situations?
-Hostage negotiations
Planned assault
Use of chemical agents
Use of Marksmans fire - -What are the four ways of neutralizing a hostage
situation?
-Accept your role as a hostage
Prepare for extended hostage incident
Remove signs of your rank
Do not increase the stress level
Limit conversations with hostage takers
Do not try to escape
Emergency plans
Pay attention to detail
Be a good listener
Stay in Plainview of the hostage takers
Develop a positive relationship with the hostage takers
Retain personal control
Resist rape
Follow instructions with reasonable delay
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