(Capella) BHA4102 Leadership & Communication in Health Care Organizations Comprehensive E(Capella) BHA4102 Leadership & Communication in Health Care Organizations Comprehensive Exam(Capella) BHA4102 Leadership & Communication in Health Care Organizations Comprehensive Examxam
BHA4102 Leadership & Communication in Health Care Organizations Comprehensive Exam Guid e Q & A 2024 1. What leadership style is characterized by decision -making without team input and a focus on efficiency? A. Transformational B. Democratic C. Autocratic D. Laissez -faire Answer : C. Autocratic Rationale: The autocratic leadership style is defined by individual control over all decisions with little input from group members. It emphasizes efficiency and control. 2. In health care organizations, effective communication is essential for: A. Ensuring patient safety B. Reducing operational costs C. Increasing staff turnover D. Promoting competition amon g staff Answer : A. Ensuring patient safety Rationale: Clear and effective communication in health care settings is crucial to patient safety and the coordination of care. 3. Which theory of leadership focuses on the mutual benefits of leaders and th eir followers? A. Transactional theory B. Servant leadership theory C. Situational leadership theory D. Path -goal theory Answer : B. Servant leadership theory Rationale: Servant leadership emphasizes the leader's role as a steward of the r esources (human, financial, and otherwise) provided by the organization. It advocates serving others while achieving organizational goals. 4. The process of guiding a team to achieve goals in the most effective way is known as: A. Delegation B. Micr omanagement C. Strategic planning D. Benchmarking Answer : C. Strategic planning Rationale: Strategic planning involves outlining an organization's direction, setting goals and determining the best approach to achieve those goals. 5. A leader who adapts their style to the maturity level of their team members is practicing: A. Transformational leadership B. Situational leadership C. Transactional leadership D. Charismatic leadership Answer : B. Situational leadership Rationale: Situational leadership proposes that no single leadership style is the best. Instead, it depends on the task, the people being led, and the complexity of the situation. 6. In the context of health care, 'active listening' is important because it: A. Al lows leaders to give orders more effectively B. Helps in diagnosing patient conditions C. Facilitates understanding and empathy D. Increases the speed of service delivery Answer : C. Facilitates understanding and empathy Rationale: Active lis tening in health care ensures that leaders and health care providers fully understand patient needs and concerns, leading to better patient care. 7. The concept of 'emotional intelligence' in leadership involves: A. The ability to ignore personal emoti ons in decision -making B. The capacity to recognize and manage one's own emotions and those of others C. Focusing solely on logical reasoning
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