Exam (elaborations)
Service Cloud Certification Exam Questions With 100% Correct Answers
- Course
- Institution
Service Cloud Certification Exam Questions With 100% Correct Answers Which factors influence KPIs, and business challenges for call centers? Hint: C-C-R - answera) Customer Satisfaction b) Cost of Service c) Revenue For which KPI area is FCR (First Call Resolution) a driver? - answerCustomer ...
[Show more]