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CPI CERTIFICATION TEST QUESTIONS AND ANSWERS #1
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CPI CERTIFICATION TEST QUESTIONS AND ANSWERS #1
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CPI CERTIFICATION TEST QUESTIONS AND ANSWERS #14 Behavior Levels - correct answer 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - correct answer Be Supportive
An emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - correct answer directive-attempt to control
the situation and begin to set limits
Staff Attitude and Approach Acting Out Person - correct answer non-violent physical
crisis intervention
Staff Attitudes for Tension Reduction - correct answer therapeutic rapport decrease in
energy regaining of rationality
Integrated Experience - correct answer we can set the tone for whether or not the
behavior escalates or de-escalates
Non-verbal-proxemics (personal space) - correct answer area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age,
status, appearance, and familiarity.
Kinesics (body language) - correct answer non-verbal message transmitted by motion
and body posture. Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - correct answer safety
Less threatening
Communicates respect
Components of the communication pyramid - correct answer verbal communication,
para verbal coomunication, and non-verbal communication
What is paraverbal communication - correct answer how we say what we say
Three components of paraverbal communication - correct answer tone
Volume
Cadence
Total voice control
, What is the verbal escalation continuum? - correct answer the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
What is questioning - correct answer information-seeking
What is an intervention for questioning - correct answer give a rational response
Redirect
What is refusal? - correct answer non-compliance
What is an intervention for refusal - correct answer set limits
Give options
What is release - correct answer high energy outburst
Intervention for release - correct answer let it happen
Isolate the situation
What is intimidation - correct answer verbal or non verbal threats
Intervention for intimidation - correct answer take it seriously
Get help
Document
What is tension reduction - correct answer decreased energy and regaining rationality
What is an intervention for tension reduction - correct answer therapeutic rapport
3 keys to setting limits - correct answer 1. Keep it simple
2. Reasonable
3. Enforceable
What is empathetic listening - correct answer active process to discern what a person is
really saying
5 things to do during active listening - correct answer 1. Give un-divided attention
2. Be non-judemental
3. Listen for feelings
4.allow for silence
5. Restate to clarify
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