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Six Sigma Green Belt Exam with correct Answers
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Six Sigma Green Belt Exam with correct Answers
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Six Sigma Green Belt Exam with correct AnswersSix Sigma - Answer a customer focused, well defined problem solving methodology supported by a handful of powerful analytical tools
Continuous Improvement - Answer driven by the execution of carefully selected projects
Goal of Six Sigma - Answer to take small steps forward and no steps backward
Formal Six Sigma Definition - Answer a business improvement approach that seeks to find and eliminate causes of mistakes or defects in business processes by focusing on process outputs that are of critical importance to customers
Who coined "Six Sigma"? - Answer Motorola
Sigma Level - Answer measures the capability of the process to perform defect free work; the higher, the better quality
Defect - Answer anything that results in customer dissatisfaction
Purpose of Six Sigma - Answer to better serve customer needs and expectations thereby providing increasing value to the customers and ensuring repeat business
Six Sigma Approach Requirements - Answer 1. Not just statistics, but changes in culture of the organization;
2. A deep commitment from the highest levels of management;
3. A tolerance for endlessly questioning the validity of sacred company beliefs and the traditional ways
For Six Sigma to be Effective - Answer 1. There must be a process in place;
2. The process must be brought into control statistically;
3. The processes must be improved (by reducing variation within the controlled processes and bringing them closer to the target)
Six Sigma Structured Steps - Answer DMAIIC: Define, Measure, Analyze, Improve, Implement, Control Theory of Profound Knowledge - Answer Dr. Deming claims to be essential to for any organization that desired to be competitive in today's marketplace
Knowledge of Systems - Answer 1. A system is a network of interdependent components that work together to try to accomplish an aim;
2. Systems are management's responsibility; 3. Management's job is to optimize the entire system over time
Knowledge of Variation - Answer 1. Variation is the voice of the system or process; 2. Use statistics to find special and common causes of it; 3. Reducing variation reduces costs
When people do not understand variation - Answer 1. See trends where there are no trends; 2. Blame and give credit to others for things over which they have little or no control; 3. Build barriers, decrease morale, and create an atmosphere of fear; 4. Never be able to fully understand past performance, make predictions about the future and make significant improvements in the process
Knowledge of Psychology - Answer 1. People want to do a good job, contribute, and have pride and joy in their work; 2. Need to tap into intrinsic motivation; 3. Must drive out fear and build trust
Knowledge of Knowledge - Answer Rational prediction requires theory and we build knowledge through systematic revision and comparison of theory based on comparison of prediction with observation
Common Cause Variation - Answer refer to situations, usually within those systems and
processes that are more ongoing, chronic, and persistent
Special Cause Variation - Answer refer to sentinel events, one-time occurrences, or other unique out-of-the-ordinary circumstance
Stable Process - Answer normal variation; predictable, in control, have known process capability
Control - Answer predictability
Basic Theorem of Variation - Answer If you always do what you've always done, you'll always get what you've always got
Corollary to the Basic Theorem of Variation - Answer expect a change, requires change
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