PGA (3.0) Level 2 Study Guide Questions and Answers 100% pass

PGA (3.0) Level 2 Study Guide Questions and Answers 100% pass The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing a facility-wide business plan that includes concrete goals with strategies for meeting them. (T/F) - CORRECT ANSWER-True What department is considered the core business unit of most facilities? - CORRECT ANSWER-Golf Operations Policies and procedures are port of which support element of the golf operation's organization? - CORRECT ANSWER-Systems What is the most accurate description of the relationship between the facility's business plan and the golf operation? - CORRECT ANSWER-Golf Operation is very core and center of the golf business plan What is the principal focus of golf operations? Systems Operational Manual - CORRECT ANSWERWhat combination of interaction strategies would be the first choice for promoting a positive facility-wide culture? - CORRECT ANSWER-Involving and Supporting From a functional perspective, a vendor is what kind of resource? - CORRECT ANSWER-Financial What must exist for a facility to have a positive culture? - CORRECT ANSWERResources What would a typical organizational chart of a golf operation show? - CORRECT ANSWER-Staff roles and the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? - CORRECT ANSWER-Size of facility and number of resources What determines the complexity of a facility's organization chart? Size of facility, number of services offered, type of facility, mission - CORRECT ANSWERStaff is considered a tangible facility resource? (T/F) - CORRECT ANSWER-True What intangible resource is key to enabling and facilitating peak performance? - CORRECT ANSWER-Culture How can facilities foster a positive culture of improvement? - CORRECT ANSWEROpen communication and discussion How can a facility foster a culture of improvement? - CORRECT ANSWER-Evolving / Everyone on board "Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F) - CORRECT ANSWER-True Job descriptions should identify the skills necessary to accomplish the tasks associated with each position. (T/F) - CORRECT ANSWER-True High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide expectations for all employees. (T/F) - CORRECT ANSWER-True Self-assessments are an appropriate means for facility staff to align their personal goals with business goals. (T/F) - CORRECT ANSWER-True New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an example of external staff training. (T/F) - CORRECT ANSWER-False What should a manager consider when determining the number of employees needed to run an operation? - CORRECT ANSWER-Human resources it will take What should golf facilities consider doing to elevate staff performance in meetin