Introduction to Management - Chapter 2
Behavioral Viewpoint - correct answer-the importance of understanding human behavior and
of motivating employees toward achievement.
Study jobs and determine who's best suited.
Identify the psychological conditions under which employees will do their best work.
Devise strategies that would influence employees.
Classical Viewpoint - correct answer-classical management assumes that people are
rational. Too mechanistic.
Evaluate each task scientifically.
Carefully select workers with the right abilities.
Give workers the training and incentives.
Use scientific principles to plan the work methods.
Closed System - correct answer-little interaction with its environment; that is, it receives very
little feedback from the outside
Contigency Viewpoint - correct answer-emphasizes that a manager's approach should vary
depending upon circumstances
Contingency Viewpoint - correct answer-emphasizes that a manager's approach should vary
depending upon circumstances.
Four Components of Total Quality Management - correct answer-1. make continuous
improvement a priority
2. get every employee involved
3. listen to and learn from customers and employees
4. use accurate standards to identify and eliminate problems
Management Science - correct answer-using mathematics to aid in problem solving and
decision making, sometimes called operations research.
Maslow's Heirarchy of Needs - correct answer-physiological, safety, social, esteem, and
self-actualization.
Open System - correct answer-continually interacts with its environment
Operations Management - correct answer-Helping Organizations Deliver Products or
Services More Effectively.
Quality - correct answer-refers to the total ability of a product or service to meet customer
needs.
Quality assurance - correct answer-is focused on the performance of workers, urging
employees to strive for "zero defects."
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