Management Chapter 1-9
accountability - correct answer-the need to answer to some one for your actions it means
accepting the consequences either credit or blame of these actions
alternatives - correct answer-Potential solutions to the problem.
authority - correct answer-the formal and legitimate right of a manager to make decisions,
give orders, and allocate resources.
authority - correct answer-the right to give order and the power to exact obedience are the
essence of authority. its roots are in the person and position. it cannot be conceived apart
from responsibility.
behavioral school - correct answer-recognized employees as individuals with concrete,
human needs, as parts of work groups, and as members of a larger society.
benchmark - correct answer-the product to meet or beat in terms of design, manufacture,
performance, and service
boundaryless organizations - correct answer-organizations not defined or limited by
horizontal, vertical, or external boundaries imposed by a predetermined structure.
brainstorming - correct answer-a group effort at generating ideas and alternatives that can
help a manager solve a problem or seize an opportunity
budgets - correct answer-a single use plan that predicts sources and amounts of income that
will be available over a fixed period of time and how those funds will be used
bureaucracies - correct answer-rational organizations based on the control of knowledge
business ethics - correct answer-The rules or standards governing the conduct of persons or
members of organizations in the field of commerce.
business level strategy - correct answer-answers the question, How do we compete? It
focuses on how each product line or business unit within an organization competes for
customers
centralization - correct answer-a philosophy of organization and management that focuses
on systematically retaining authority in the hands of higher level managers
centralization - correct answer-everything that serves to reduce the importance of an
individual subordinates role is centralization. Everything that increases the subordinates
importance is decentralization. All situations call for a balance between these two positions.
change - correct answer-Any alteration in the current work environment.
, change agent - correct answer-A person who implements planned change
claim of command - correct answer-The unbroken line of reporting relationships from the
bottom to the top of the organization.
classical administrative school - correct answer-emphasized the flow information and how
organizations should operate
classical management theory - correct answer-a theory that focused on finding the one best
way to perform and manage tasks.
classical scientific school - correct answer-focused on the manufacturing environment and
getting work done on the factory floor.
cloud computing - correct answer-a concept used in information technology (IT) to depict
sharing computer resources remotely rather than storing software or data on a local server
or computer. This allows companies to store data such as customer contacts inventory lists
and documents on servers owned by others and access that data via the internet
coercive power - correct answer-The power dependent on fear of the negative results that
may happen if one fails to comply.
cohesion - correct answer-a strong attachment to the group and a closeness measured by a
singleness of purpose and a high degree of cooperation
conceptual skills - correct answer-the mental capacity to conceive and manipulate ideas and
abstract relationships
contingency plan - correct answer-an alternative goal and course or courses of action to
reach that goal if and when circumstances and assumptions change so drastically as to
make an original plan unusable
contingency school - correct answer-a theory based on premise that managers preferred
actions or approaches depend on the variables of the situations they face.
continuous-process production - correct answer-A technology in which the entire conversion
process is completed through a series of mechanical or chemical processes.
core competencies - correct answer-what an organization knows and does best
core value - correct answer-values that should never change bedrock principles
customer - correct answer-any person or group both inside and outside an organization who
uses or consumes outputs from an organization or its members.
customer departmentalization - correct answer-Grouping activities and responsibilities in
departments based on the needs of specific customer groups.
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