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BUSMHR 3100 FINAL (1).p
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BUSMHR 3100 FINAL (1).p
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BUSMHR 3100 FINALThe set of processes and managerial behaviors that involve defining, monitoring,
measuring, evaluating, and providing consequences for performance expectations is
known as: - ANS-Performance management
The first step in effective performance management is: - ANS-Defining performance
The two basic types of goals are: - ANS-Performance and learning
A head chef of a restaurant always encouraged his employees to be creative in the
culinary art. He did not believe in using prescribed recipes while cooking. He allowed
them to use own ideas for dishes. This chef established ______ goals. - ANS-Learning
In the context of goal setting, SMART stands for: - ANS-Specific, Measurable,
Attainable, Results-oriented, Time-bound
The idea that a manager should do what the situation requires is captured by the term: -
ANS-Contingency approach
The process of comparing performance at some point in time to a previously
established expectation or goal is called: - ANS-Evaluating
Carolyn is a very likable employee. Recently, her boss rated her at the highest level of
all areas of perormance, even though in some areas her performance did not warrant
this judgement. This is an example of a _______ perceptual error. - ANS-Halo
To minimize halo perceptual error, a manager should: - ANS-Record examples of
positive and negative performance throughout the year
A process that involves an individual comparing perceptions of his or her performance
with those of managers, subordinates, and peers is called: - ANS-360-degree feedback
Which of the following is not something a manager should do when giving feedback? -
ANS-Provide feedback about an aspect of a job that is beyond the individual's control
The popular term for linking monetary incentives with results or accomplishments is -
ANS-Pay for performance
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