Exam (elaborations)
CTO TRAINING.
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Exam of 13 pages for the course APCO CTO 6 - ALL Quizzes/Final at APCO CTO 6 - ALL Quizzes/Final (CTO TRAINING.)
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CTO TRAINING1. PERFORMANCE & LEARNING OBJECTIVES 2. RELEVANT TO THE JOB 3.
TRAINING IS CONCISE 4. BASED ON STANDARDS 5. DOCUMENTATION 6.
EMPOWERS CTO 7. TRAINEE EVALUATES CTO AND PROGRAM - ANS-WHAT ARE
THE ELEMENTS OF PERFORMANCE BASED TRAINING
COURT DEFENSIBLE & EQUAL EMPLOYEMENT OPPORTUNITY COMMISSION
CONSISTANT (EEOC), SAME EDUCATIONAL EXPERIENCE, BUILDING BLOCK,
PROMOTES PROFESSIONALISM, SHORTER TRAINING PERIOD, REMEDIAL
TRAINING IDENTIFIED SOONER, USES STANDARIZED EVALUATION GUIDELINES
(SEG) - ANS-WHAT ARE THE BENEFITS OF STANDARIZED TRAINING?
COURT DEFENSIBLE & EQUAL EMPLOYEMENT OPPORTUNITY COMMISSION
CONSISTANT (EEOC), SAME EDUCATIONAL EXPERIENCE, BUILDING BLOCK,
PROMOTES PROFESSIONALISM, SHORTER TRAINING PERIOD, REMEDIAL
TRAINING IDENTIFIED SOONER, USES STANDARIZED EVALUATION GUIDELINES
(SEG) - ANS-WHAT ARE THE BENEFITS OF STANDARIZED TRAINING?
CTO COORDINATOR/TRAINING COORDINATOR, DAILY OBSERVATION REPORT
(DOR), STANDARIZED EVALUATION GUIDELINES (SEGS), TRAINEE TRACKING
SHEETS, TRAINEE TASK LIST, COMMITMENT FROM HEAD OF AGENCY, TRAINEE
ROTATION, MULTIPLE METHODS OF EVALUTION - ANS-COMPONENTS THAT ARE
CRITICAL TO THE DESIGN AND FUNCTION OF A CTO PROGRAM INCLUDES:
1. TRADITIONALIST 2. BABY BOOMERS 3. GENERATION X, 4. GENERATION Y -
ANS-WHAT IS THE NUMBER OF DIFFERENT GENERATIONS IN THE
WORKFORCE?
SENDER, RECEIVER, MESSAGE, MEDIUM, FEEDBACK - ANS-WHAT ARE THE
FIVE COMPONENTS OF THE COMMUNICATON CYCLE?
CTOS ARE ROLE MODELS BY SHOWING THEIR WORK HABITS & COMPLAINCE
WITH POLICIES AND PROCEDURES ARE BOTH OBSERVED BY CURRENT AND
FORMER TRAINEES - ANS-DEFINE ROLES OF CTO: ROLE MODEL
TRAINEE IS MORE CONFIENCE IN THE CTO THAN ANYONE ELSE, CTO MAY
HAVE LIMITED SUPERVISORY AUTHORITY - ANS-DEFINE ROLES OF CTO:
MENTOR
, COACH: ALLOWS PRACTICE, GIVES HINTS, TRAINEE LEARNS BY MAKING
MISTAKES, PROVIDES LEARNING EXPERIENCE THROUGH PRACTICAL
EXERCISES - ANS-DEFINE ROLES OF CTO: COACH
TEACHER: ASSIST TRAINEE IN LEARING NEW INFORMATION, REVIEWING
TOPICS & DEVELOPING NEW PHYCHOMETER SKILLS - ANS-DEFINE ROLES OF
CTO: TEACHER
TRADICONALIST: BORN 1922-1945: APPLEAL TO THE GREATHER GOOD,
APPEARL TO THEIR SENSE OF RIGHT/WRONG, COMMUNICATE FORMALLY,
COMMUNICATE FACE TO FACE, COMMUNICATE USING COMPUTER
TECHNOLOGY WITH CAUTION - ANS-WHAT IS A TRADIONALIST?
BABY BOOMER: BORN 1946-1964, EMPHASIZE FAIRNESS TO ALL INVOLVED,
USE BRAINSTORMING TECHNIQUES, COMMUICATE FACE TO FACE OR PHONE
CALL, COMMUNICATE MORE VERGALLY THAN ELECTRONICALLY, REFERENCE
TO THE BOTTOM LINE - ANS-WHAT IS BABY BOOMER?
GENERATION X: BORN 1965-1976, STRESS PERSONAL SECURITY, STRESS
PERSONAL GOALS, SRESS TASK AT HAND, GIVES ADVISE AS A MENTOR,
COMMUICATE INFORMALLY - ANS-WHAT IS GENERATION X?
GENERATION Y: BORN 1977-2002: COMMUNICATE USING A FULL RANGE OF
TECHNOLOGY EXPECT CONSTANT FEEDBACK & REINFORCEMENT, SHARE
INFORMATION USING INSTANT MESSAGES INTERNET, FOCUS ON OUTCOMES
NOT PROTOCOL, EXPLAIN EXACT PROCEDURES - ANS-WHAT IS GENERATION
Y?
QUESTIONS THAT CAN NOT BE ANSWERED WITH YES OR NO, THEY ASSIST
THE CTO IN REMAINING CLEAR ON WHAT IS BEING SAID AND DEMONSTRATING
INTEREST IN THE CONVERSTATION - ANS-WHAT ARE OPEN ENDED
QUESTIONS?
BRIEF REPHRASING OF INFORMATION PROVIDED BY SENDER; PROVIDES
RESTATEMENT OF THE ESSENCE OF THE INFORMATON IN THE LISTENERS
OWN WORDS - ANS-WHAT IS PARAPHRASING?
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