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CTO Final Exam
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Exam of 6 pages for the course APCO CTO 6 - ALL Quizzes/Final at APCO CTO 6 - ALL Quizzes/Final (CTO Final Exam)
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CTO Final ExamAs long as the CTOs fulfill their duties and responsibilities to the program it will be
successful although management does not support all the decisions. - ANS-False
When communicating with computer technology, a CTO must use caution with this
generation: - ANS-Traditionalist
The CTO Coordinator's direct responsibility include all the following, except: -
ANS-Evaluating a trainee's performance and behavior daily
Choose the incorrect color coding on the tracking sheet - ANS-If the category is marked
(N.O.) the block will be blue
Baby Boomers have the "Why do I have to learn this?" approach to training. -
ANS-False
Accreditation can limit a communications center _____________ - ANS-Liability and
risk exposure
When the listener is physically signaling they are listening is called: - ANS-Non-Verbal
Attending
The CTO should specify possible consequences if performance standards are not met
prior to implementing a performance improvement plan. - ANS-True
Poor communication skills by the CTO can result in: - ANS-The trainee feeling
personally attacked
When the following is used in conjunction with the evaluation it ensures the evaluation
to be valid and reliable: - ANS-Standardized Evaluation Guidelines
This generation prefers informal communication: - ANS-Gen X
Good communication skills by the CTO can result in all the following except: - ANS-A
trainee feeling personally attacked
Cannot be answered with yes or no: - ANS-Open Ended Questions
, Every telecommunicator shall be trained in the use of TDD/TTY procedures at a
minimum every _________: - ANS-6 months
The following are elements of Performance Based Training, except: - ANS-Less hands
on time
The number of generations in the workforce today is: - ANS-Four
The training approach where the trainee is assigned to a series of trainers on a variety
of shifts and is common when training an established employee at a new position is
know as the: - ANS-Structured On-the-Job Training
The adult learner that retains more when sound or music accompanies training is
classified as a ___________ learner. - ANS-Aural
The person responsible for the overall management of the CTO program is: - ANS-CTO
Coordinator
Practical exercise in simulation is provided to build ____________ before actually doing
the task "for real." - ANS-Confidence
The purpose of narratives on a DOR: - ANS-Provide additional evidence
To eliminate endless recycling in remedial training, you must have all the following
except: - ANS-Hesitancy
What are the five (5) major categories of a DOR? - ANS-Appearance, Attitude,
Knowledge, Performance, Relationships
When a trainee does not demonstrate improvement in a specific area of performance
after being exposed to multiple training methods will incur a rating of: - ANS-N.R.T.
The five components of the communications cycle are Sender, Receiver, Message,
Medium and ____________: - ANS-Feedback
All are ways that a CTO can help minimize their own stress, except - ANS-Put off
completing DORs until the next day
This generation focuses on outcome instead of protocol: - ANS-Gen Y
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