Essentials of MIS 13th edition, CH 2
Business - correct answer-a formal organization whose aim is to produce
products or provide services for a profit
Business Intelligence - correct answer-data and software tools for organizing,
analyzing, and providing access to data to help managers and other
enterprise users make more informed decisions
Business processes - correct answer-logically related set of activities that
define how specific business tasks are performed
Chief Data Officer (CDO) - correct answer-Responsible for enterprise-wide
governance and usage of information to maximize the value the organization's
data
Chief Information Officer (CIO) - correct answer-senior manager who oversees
the use of information technology in the firm
Chief Knowledge Officer (CKO) - correct answer-responsible for the firm's
knowledge management program
Chief Privacy Officer (CPO) - correct answer-Responsible for ensuring the
company complies with existing data privacy laws.
Collaboration - correct answer-working with others to achieve shared and
explicit goals
Customer Relationship Management (CRM) systems - correct answer-help
manage an organization's relationships with its customers
Data Workers - correct answer-assist with administrative work at all levels of
the firm
Decision Support System (DSS) - correct answer-focuses on problems that
are unique and rapidly changing, for which the procedure for arriving at a
solution may at be fully predefined in advance.
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