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Summary

Summary Surveys and contract of employment

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  • Course
  • Tourism
  • Institution
  • The Hill College

This summary covers the following topics: surveys, what must businesses do, types of surveys, contract of employment, code of conduct, What happens if an employee breaks code of conduct/ employee contract and how to improve staff

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Document information

  • August 5, 2019
  • 1
  • 2018/2019
  • Summary

Subjects

  • grade 12
  • tourism summaries
  • surveys
  • what must businesses do
  • types of surveys
  • contract of employment
  • code of conduct
  • taylan perrin

Written for

  • The Hill College
  • Tourism
All documents for this subject (10)

1  review

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By: dreviljoen • 2 year ago

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taylanperrin

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Notes from class

Surveys
Why surveys ? – collect information

 See what the business is doing right
 See what the business is doing wrong
 See where the business can improve


What must the business do?
 Analyse the data
 Make a plan
 Implement the plan


Types of Surveys
 Questionnaires
 Face to face ( interviews)
 Feedback cards
 SMS/Email
 Telephone calls


Contract of Employment
 Basic conditions of employment act
 Protects employer/ employee
 Must contain :
o Salary
o Working hours
o Place of work
o Benefits
o Leave
o Uniform


Code of Conduct
 To know what is expected of you
o Behaviour
o Dress
o Language etc.

What happens if an employee breaks code of conduct/
employee contract
 Written warning  HearingDismissed (fired)

How to improve Staff
 Skill training and development
 Team building
 Motivation

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