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USPS Exam 421 SSA Academy 2023 Questions and and answers
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USPS Exam 421 SSA Academy 2023_______________ surcharges are applied to First Class Mail when item is polybagged or
polywrapped - correct answer-Nonmachinable
2 types of accountability in the postal service include - correct answer-Individual and
segmented inventory
A change of address is valid for - correct answer-18 months
A letter that is square instead of rectangular is considered - correct answer-Non-machinable
A machinable parcel cannot weight more than - correct answer-25lb
A parcel that weights more than 70lb is - correct answer-Nonmailable
A Priority Mail Express customer is entitled to a refund if: - correct answer-Delivered Late
A resource where mail processing categories can be found is the - correct answer-DMM 101
A single postal service international money order can never exceed? - correct answer-$700
A unity where each SSA is assigned stamp stock and is accountable for any losses is called
- correct answer-Individual Accountability
A weekly publication designed to streamline communications between headquarters and
retail unit is the - correct answer-Retail Digest
Advance deposits must be remitted before - correct answer-Excessive cash builds up in the
SSA's till
All postal products and services can be purchased by credit card EXCEPT. - correct
answer-Money Orders
An active listening technique used to create a successful transaction is called - correct
answer-Clarifying
An optional, free daily preview of mailpieces to be delivered is called: - correct
answer-Informed Delivery
An organized workstation creates a more __________________ workpace - correct
answer-Effiecient
Any mailable item weighing _______ or less can be sent first class mail - correct answer-13
oz
, Can customers visit to determine if an item is mailable - correct answer-Yes, properly
packaged
Can duck stamps be returned for a refund after purchase? - correct answer-No, all sales
final
Can you mail a knife - correct answer-Yes
Can you mail honey bees via surface? - correct answer-Yes
Can you mail strike anywhere matches internationally - correct answer-No
Change of Address is valid for: - correct answer-18 months
Collection of seasonal stamps for all cultures - correct answer-Holiday stamps
Contains electronic versions of postal forms - correct answer-Pub 223 directives and firms
catalog
Contains information governing domestic mail services - correct answer-DMM
Contains information governing international mail - correct answer-IMM
Contains supplemental information within postal manuals - correct answer-Handbooks
Correctly identifying non-machinable characteristics of First Class Mail letters and applying
correct pricing helps to protect - correct answer-Revenue generation
Covers operational information such as retail, philatelic, or mail processing. - correct
answer-POM postal operational manual
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What
would you offer? - correct answer-Every Door Direct Mail (EDDM)
Customers in city delivery areas purchase postal products by ordering through self
addressed, postage paid envelopes or by phone - correct answer-Stamps by mail/ phone
Customers that need more pickup times than a firm holdout and or have more mail each day
than the largest box in your office holds can request and pay for what service? - correct
answer-Caller service
Designated Post office have a service for transients, what is this called? - correct
answer-General Delivery
Designated to process 80% of transaction types that come into retail. They handle non-cash
transactions, accepting major credit card and debit cards - correct answer-Self Service Kiosk
SSK
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