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Fundamentals for Success in Business.
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Fundamentals for Success in Business.
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Fundamentals for Success in Business -D072
Marketing This department serves as the "face" of the company and carries out the following
functions: Customer and market research, Target market identification, Branding, and
Advertising
ability Possession of the means or skill to do something
Active listening Giving the sender full, undisturbed attention with the intention of fully
receiving his or her message
assertive communicator Productive communication style used by those who express their
ideas while listening attentively to others
Attraction-selection-attrition (A-S-A) A theory holding that (1) individuals are attracted to
organizations whose members are similar to themselves in terms of personality, values, interests,
and other attributes; (2) organizations are more likely to select those who possess knowledge,
skills, and abilities similar to the ones their existing members possess; and (3) over time, those
who do not fit in well are more likely to leave
Attrition The unpredictable and uncontrollable but normal reduction of work force due to
resignations, retirement, sickness, or death
Autocratic style Leadership style that keeps close control over subordinates and does not
seek much input from others
barrier to effective communication Factor that prevents the receiver from receiving and
understanding the message accurately
Behavioral Event Interviews Guided interview questions where individuals describe their
thoughts and feelings during specific situations and a coach helps establish a development plan
channel Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone call
barrier to effective communication Factor that prevents the receiver from receiving and
understanding the message accurately
Behavioral Event Interviews Guided interview questions where individuals describe their
thoughts and feelings during specific situations and a coach helps establish a development plan
channel Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone call
code of ethics Guide that publicly sets out an organization's key values and ethical obligations
Coercive power Ability to take something away or punish someone for noncompliance
Communication Sharing understanding and meaning via oral, nonverbal, and written forms
communication style Dominant way in which an individual interacts and exchanges information
with others
Consideration The relationship oriented behaviors of a leader
, corporate culture The attitudes, values, and standards of behavior that distinguishes one
organization from another
corporate social responsibility (CSR) Philosophy in which a company voluntarily engages in
actions that benefit society, be it economically, socially, politically, or environmentally
cultural alignment Linking of organizational goals with the employees' personal goals
cultural diversity The existence of a variety of cultural or ethnic groups within a workplace
Design thinking A method of problem-solving strategy wherein the data collected are
expressed visually in order to create new strategies, ways, and methods to solve problems, create
opportunities or strengthen weaknesses
Effective communication When information transmitted is interpreted by the receiver in the
way it was intended by the sender
emotional intelligence The capacity to be aware of, control, and express one's emotions, and to
handle interpersonal relationships judiciously and empathetically
Emotional quotient The level of a person's emotional intelligence, often as represented by a
score in a standardized test
empathy Being attuned and sensitive to the emotional states of others
employee member-centered behaviors Behaviors that focus on supporting employees
EQ The level of a person's emotional intelligence, often as represented by a score in a
standardized test
Ethics Principles that serve as a guide about how to behave
Expert power Power based on knowledge and special skill or experience
Formal leadersA person who is officially designated as the leader of a group
greenwashing When organizations carry about CSR missions in an inauthentic way, using them
to increase publicity rather than to spur real change
Idealized influence Form of transformational leadership in which a leader models behaviors
and attitude that subordinates choose to emulate
illegal ethical Dilemma in which the ethical choice would be in violation of established laws
individual contributor An individual contributor is someone uses their personal skills to
contributes to a team
Individualized consideration Form of transformational leadership in which a leader takes the
time to learn about the talents of each individual and puts them to good use
Influence tactics The way individuals attempt to influence one another in organizations
Informal leaders A person who is not officially appointed as the head of a group
Information power Power that stems from when a leader possesses knowledge that others
need or want
Initiating The task-related behaviors of a leader
inspirational appeals Engage values, emotions, and beliefs to gain support for course of action
Inspirational motivation Form of transformational leadership in which a leader inspires a
passionate vision among subordinates or the organization itself
Job centered behaviors- Refers to supervisory functions, such as planning, scheduling,
coordinating work activities, and providing resources
journaling Self-reflective process of recording thoughts and emotions from day to day, in
order to identify patterns
Knowledge Facts, information, and skills acquired by a person through experience or
education
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