NURC 1001 EXAM 1/90 Q’s and A’s
Ombudsman - -serves as the residents advocate
-acute care - -medical attention to immediate problems; sudden and
treatable
-chronic care - -Care for illnesses of long duration, such as diabetes or
emphysema
-hospice care - -care provided for the dying in places devoted to those who
are terminally ill
-terminal care - -medical care of the terminally ill
-nourishment of residents in nursing homes include - -assuring each
resident receives the correct diet, assisting the resident with meals, filling
the residents water pitcher or assisting the resident obtain water and fluids,
calculate and record meal percentage on dietary record sheet and assisting
residents to and from the dining room
-what is the current in-service hours for nurse aides in a long term care
facility? - -12 hours annually
-what are the five rights of delegation? - -1) right task
2) right circumstance
3) right person
4) right directions and communication
5) right supervision
-unintentional wrong - -the person did not act in a reasonable and careful
manner. as a result, a resident or the residents property was harmed.
-Malpractice - -Negligence by a professional person
-abuse - -the willful infliction of injury, unreasonable confinement,
intimidation, or punishment that results in physical harm, pain or mental
anguish; depriving the resident of the goods or services needed to attain or
maintain well-being
-neglect - -Failure to provide the person with the goods or services needed
to avoid physical harm, mental anguish, or mental illness
-examples of neglect - -leaving resident lying or sitting in urine or feces;
failing to answer signal lights; failing to provide food, clothing, hygiene
, -neglect is a form of - -abuse
-Misappropriation of residents property - -depriving defrauding or otherwise
obtaining the real or personal property of a residents property by any means
prohibited by the law
-defamation - -making an untrue statement that causes injury to the
reputation of another person
-slander - -words falsely spoken that damage the reputation of another
-libel - -written untruths that are harmful to someone's reputation
-assault - -threatening or attempting to touch a person without the person's
consent causing a person to fear them
-battery - -Touching a patient or providing emergency care without consent.
-Health Insurance Portability and Accountability Act of 1996 - -protects the
privacy and security of a residents health information
-failure to comply with HIPAA results in - -fines, penalties, and criminal
action
-listening - -means to focus on verbal and nonverbal communication, using
sight,
hearing, touch and smell
-paraphrasing - -restating the persons message in your own words
-direct questions - -focus on certain information... have yes or no answers
-open-ended questions - -lead or invite the person to share thoughts,
feelings or ideas
-clarifying - -let's you make sure you understand the message- ask the
person to repeat or restate the message
-focusing - -deals with a certain topic- useful when person rambles
-silence - -powerful technique; use when person is sad, needs time to think,
reorganize thoughts, make decisions, etc.
-factors which block effective communicatikn - -familys feelings of guilt or
grief related to admission of resident; residents feelings of anger or grief
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