APCO COMMUNICATIONS CENTER SUPERVISOR EXAM STUDY QUESTIONS.

APCO COMMUNICATIONS CENTER SUPERVISOR EXAM STUDY QUESTIONS. Supervisor - CORRECT ANSWER Any individual within an organization having authority to hire, suspend, discharge, assign, reward, or discipline other employees, or effectively to recommend such action or any individual given responsibility to direct other employees Shift - CORRECT ANSWER Group of individuals assigned to the same work schedule for any given period of time and supervised by the same Supervisor or group of Supervisors Officer in Command of a shift - CORRECT ANSWER Supervisor is responsible for overseeing the operations of that shift including all personnel issues such as staffing, scheduling and disciplinary actions and all operational issues such as incident management, equipment performance and resource allocation Working Supervisor - CORRECT ANSWER Supervisor performs the same function as that of telecommunicator while simultaneously serving as Supervisor by receiving and dispatching calls for service Chain-of-command - CORRECT ANSWER Organizational structure of agency Purpose of Chain-of-Command - CORRECT ANSWER Defines the relationship between frontline Telecomunicators, Supervisors and Managers and provides guidance for personnel in requests for information, routing of complaints or issues, and emergency notifications Tips to assist Supervisors in addressing challenges of transitioning - CORRECT ANSWER 1. Recognize themselves as management or as the bridge between management and frontline Telecommunicators 2. Familiarize themselves with their new duties and responsibilities 3. Remember the strengths brought to the position 4. Be clear with subordinates about how they expect relationships to change or remain the same, and the behavior they expect from the employee Lessening resentment towards corrective actions - CORRECT ANSWER 1. Sincere 2. Honest 3. Consistent Facilitator vs Autocrat - CORRECT ANSWER One who helps employees do their jobs rather than as one who dictates how employees should act Reflection of Supervisor's actions - CORRECT ANSWER Actions of the Supervisor reflect not only on themselves personally and professionally but also on the agency Ethics - CORRECT ANSWER A system of principles; the rules of conduct recognized in respect to a particular class of human actions or a particular group, culture, etc; that branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and the motives and ends of such actions