TEST BANK FOR Business Communication (A Problem-Solving Approach) 2nd Edition Kathryn Rentz, Paula Lentz (CHAPTERS 1-14)
6 views 0 purchase
Course
Communications
Institution
Communications
TEST BANK Business Communication (A Problem-Solving Approach) 2nd Edition Kathryn Rentz, Paula Lentz (CHAPTERS 1-14)
Test Bank , 978 (Business Communication) / TEST BANK BUSINESS COMMUNICATION SECOND EDITION TEST BANK.
Business Communication: A Problem-Solving Approach 2e Test Bank / Rentz 2E Te...
TEST BANK
Test Bank for Business Communication
A Problem-Solving Approach
2ND Edition by Kathryn Rentz, Paula Lentz
BUSINESS COMMUNICATION
SECOND EDITION
RENTZ, LENTZ
, Table of Contents:-
Chapter 1: Solving Communication Problems in the Workplace
Chapter 2: Getting Positive Responses to Your Communication
Chapter 3: Communicating with Culturally Diverse Audiences
Chapter 4: Designing the Right Type of Message: From Letters to Social
Media
Chapter 5: Communicating Your Messages Visually
Chapter 6: Crafting Effective Sentences and Paragraphs
Chapter 7: Writing Good-News and Neutral Messages
Chapter 8: Writing Bad-News Messages
Chapter 9: Writing Persuasive Messages and Proposals
Chapter 10: Researching and Writing Reports
Chapter 11: Creating the Right Type of Report
Chapter 12: Delivering Business Presentations and Speeches
Chapter 13: Using Interpersonal Communication Skills in Conversations and
Meetings
Chapter 14: Communicating in the Job Search
,Chap 01: Solving Communication Problems in the Workplace
1) Poor communication has a negative effect on career progression but has little effect on the
morale of employees.
⊚ true
⊚ false
2) Researchers have found that poor communication often erodes customer loyalty.
⊚ true
⊚ false
3) It is now more important for employees to have visual literacy than verbal literacy.
⊚ true
⊚ false
4) Poor communication negatively affects big businesses, but not small businesses.
⊚ true
⊚ false
5) The ability of people to quickly assess the emotions of those around them and adapt their
words, tone, and gestures accordingly is known as social intelligence.
⊚ true
⊚ false
6) The ability to interact with data, see patterns in data, make data-based decisions, and use data
to design for desired outcomes is known as artificial intelligence.
⊚ true
⊚ false
7) The widespread use of the Internet has increased companies' attention to social responsibility.
⊚ true
⊚ false
1
, 8) When two employees of a business communicate in order to complete a project, they are
engaging in internal-operational communication.
⊚ true
⊚ false
9) Personal communication interferes with productivity and should be prohibited in the
workplace.
⊚ true
⊚ false
10) The most formal structure of an organization is the traditional hierarchy.
⊚ true
⊚ false
11) A manager sends an email about new expense account rules to one of the company’s
traveling salespeople. This an example of external-operational communication.
⊚ true
⊚ false
12) The kind of communicating a business does is independent of the nature of the business.
⊚ true
⊚ false
13) A multicultural organization is the most difficult type of organization for outsiders to break
into.
⊚ true
⊚ false
14) The workplace context is complex, often presenting a person with many ways to handle a
situation.
⊚ true
⊚ false
2
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller docusity. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $24.99. You're not tied to anything after your purchase.
