CPOA STUDY GUIDE QUESTIONS AND ALL CORRECT ANSWERS.
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Course
CPO - Certified Paraoptometric
Institution
CPO - Certified Paraoptometric
5 Task a paraoptometric might perform:
HINT:
A__________ the o_____________________
S________________ the o__________ S_________
T________ the v__________ a__________ of a p____________
O____________ o__________ s_______________
c______________ and r___________ p____________ d_______ - Answer...
CPOA STUDY GUIDE QUESTIONS AND ALL CORRECT ANSWERS.
5 Task a paraoptometric might perform:
HINT:
A__________ the o_____________________
S________________ the o__________ S_________
T________ the v__________ a__________ of a p____________
O____________ o__________ s_______________
c______________ and r___________ p____________ d_______ - Answer Assist the optometrist
Supervise the office staff
Test the visual acuity of a patient
Order office supplies Collect and Record patient data
The government agency that protects the privacy of patients is known as: HINT:
H________ - Answer HIPPA (HEALTH IMPORTANT AND ACCOUNTABILITY ACT)
"To keep the visual welfare of the patient uppermost at all times" is a statement from the American Optometric Association's ?
HINT:
C________ of E_________ - Answer Code of Ethics
List the four elements of telephone courtesy described in chapter 1 HINT:
1.P____________________
2.K____________________
3.C______________________
4.R___________ for o__________ - Answer 1.Politeness
2.kindness 3.consideration 4. respect for others
When taking a call from a patient for the optometrist, which of the following should be attached to the message?
HINT:
t_________ p______________ r______________ - Answer The patient record
When a "shopper" calls,... HINT: T__________ of the c___________ as a p________________ p____________. - Answer Think of the caller as a potential patient
When scheduling an appointment,
HINT: O__________ two d______________ a_____________________ t_________& t____ a n_____ p_____________ to a______________ e_________ to c________________ p_______________________. - Answer Offer two different appointment times & tell a new patient to arrive early to complete paperwork.
Loss of vision, severe pain in the eye, and flashing lights are complaints that should be handled as HINT: an e_______________________ v________ - Answer an emergency visit
Determining the priority of the patient's complaints is called T____________ - Answer Triage
Use of a letter, card, e-mail, or phone call to notify a patient of a need to schedule an appointment is called
r__________ - Answer Recall
The simplest and most widely used method of filing is called: A____________________ - Answer Alphabetical
What is the reason for close monitoring when ordering solutions and drugs?
HINT: T_______ m______ e__________ b________________ u_____ - Answer They may expire before use
The office electric bill is an example of Accounts p__________ - Answer Payable
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