Exam (elaborations)
MNO2602 - ASSESSMENT 1 - EXPECTED QUESTIONS AND ANSWERS - SEMESTER 2 - 2024
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2024 – S1 – MNO2602 – ASSESSMENT 1 – Q&AAssignment 1
Started on Tuesday, 27 February 2024,
State Finished
Completed on Tuesday, 27 February 2024,
Time taken
Grade 10 out of 10 (100%)
Question 1
Which of the following statements are correct?
a) A user-based definition of quality means that if the customer is satisfied, the
product has good quality.
b) Serviceability and tangibles are dimensions of service quality.
c) Supply chain management grew out of the value chain. The value chain includes
inbound logistics, core processes and outbound logistics.
d) The trend “customer relationship management” means that marketing is directed
at improving communication between the customer and the supplier.
e) Statistical process control is an engineering-related contribution to quality
management.
Select one:
1.
c) and d)
2.
a), b) and c)
3.
b)
4.
a), c) and e)
5.
a) and c)
1
, 2024 – S1 – MNO2602 – ASSESSMENT 1 – Q&A
Question 2
Which of the following is one of Garvin's eight quality dimensions?
Select one:
1.
Conformance
2.
Leadership
3.
TQM
4.
Cost of quality
5.
Continuous improvement
Question 3
Which of the following terms refers to the efficiency with which a product achieves its
intended purpose?
Select one:
1.
Serviceability
2.
Features
3.
Reliability
2
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