The famous Fraunces Tavern was the revolutionary headquarters of: - George Washington
The code of hammurabi required owners to report quests who - planned crimes in their taverns
The term sauces piquantes refers to - sauses having a pleasantly sharp taste
During the 16th century, 2 "exotic impor...
Hosp 180 Exam 1 | 100% Correct Answers |
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The famous Fraunces Tavern was the revolutionary headquarters of: - ✔✔George Washington
The code of hammurabi required owners to report quests who - ✔✔planned crimes in their taverns
The term sauces piquantes refers to - ✔✔sauses having a pleasantly sharp taste
During the 16th century, 2 "exotic imports" began to influence the culinary habits of Western Europe.
They were - ✔✔coffee and tea
the term ___ is preferred over the term ____. - ✔✔Guest, customer
which of the following is NOT a current management philospphy of the hosp industry?
-counseling associates
-helping associates think for themselves
-planning
-giving associates resources - ✔✔planning
"Moments of truth" is a term coined by - ✔✔Jan Carlson
Interaction (1st impression is most important)
Which best describes the Disney Mission statement
-we create happiness
-we create family fun
-a fun place to be
-a universal experience - ✔✔we create happiness
, The word hospitality comes from hospice, an old French word meaning: - ✔✔to provide care/shelter for
travelers
where did motel 6 get its name? - ✔✔the original cost of a room was $6 per night
the first centrally heated hotel was opened in - ✔✔Boston
From its beginning in the late 1960's, ____ has become the fastest growing segment of the US travel and
tourism industry - ✔✔Vacation ownership
Trends in hotel development include all of the following except:
-changing demographics
-diversification within segments of the lodging industry
-consolidation
-capacity control - ✔✔changing demographhcs
the Summary operating system (SOS) details ____ and ____ for a period. - ✔✔revenues, expenses
managers role - ✔✔make guests feel welcome
provide guest satisfaction
maintain profitable operataion
Owner
company
brand
management - ✔✔UD
Marriot
Courtyards
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