Exam (elaborations)
Proserve (1).
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Exam of 44 pages for the course ABST Alberta basic security training at ABST Alberta basic security training (Proserve (1).)
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ProserveManagement Positions Required to Take ProServe Training - ANS-Liquor sales and
service:
Owners involved in the day-to-day operation of the business, their managers and
supervisors.
Security:
Security managers and supervisors that work for the business or have a contract to
provide security for the business.
Employee Positions Required to Take ProServe Training - ANS-Liquor sales:
Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
Security staff
Private clubs, special events and community fundraisers have the same legal
responsibilities as businesses that sell or serve liquor for profit. - ANS-For this reason,
many insurance companies require that people selling or serving liquor have valid
ProServe training at any time liquor is sold or served on their property.
GLC strongly recommends that all holders of Class C and special event licences -
ANS-take ProServe Liquor Staff Training so that the workers understand how to sell and
serve liquor responsibly. Volunteers who sell or serve liquor or work as security at a
Commercial Public Resale Special Event must have valid ProServe training as of the
first date of the special event.
Who needs this certification - ANS-Full- and part-time workers in Class A, B, D, E, F
and Duty Free licensed premises or at a Commercial Public Resale Special Event:
Licensed premises owners that are responsible for directly managing a licensed
premises
,Managers, supervisors and retailers
Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Full- and part-time liquor agents:
Persons registered with the AGLC as a liquor agency and their employees whose duties
include the sampling of liquor products
oServe helps you understand how to sell and serve liquor responsibly in situations
where liquor is sold and/or served. This includes selling closed liquor to a person at a
liquor store or selling and serving open liquor or mixed drinks to a person who will drink
it where it was bought (in a bar, restaurant, stadium, casino). - ANS-It also includes
other jobs connected with liquor service (for example, a delivery service, security, liquor
sampling, selling liquor tickets).
ProServe helps sellers and servers of liquor to understand what duty of care is, and how
to prevent foreseeable harm to customers and patrons. The program also helps staff
and volunteers understand some of Alberta's liquor laws and what AGLC's policies are.
- ANS-These rules are in place to help protect people who work in the liquor industry,
their customers, patrons and property from liquor-related harms. This program does not
include information on all liquor laws or policies.
Here are tips about learning the information in the ProServe program: - ANS-The
portions of policy that are related to social responsibility are discussed in this course.
The full policy, laws and regulations that apply to licensees and their employees are
available at AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold and served, the
general concepts in this program will be useful for you to do your job responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself, "How
can I use this information to help me where I work?"
If you are a manager, supervisor or owner, consider including some of this information in
your house policies and operating plans to help serve and sell liquor responsibly.
Proserve training is designed to: - ANS-Help employers, hosts and workers be socially
responsible.
,Help make a safe and enjoyable atmosphere for guests while keeping property and
people safe.
Help you know and follow the liquor laws that affect the work you do.
Promote the responsible sale of liquor in stores and places where liquor is served.
Help you recognise when people appear to be intoxicated. You will learn how to stop
service or how to say "No" when those customers or guests want to buy or drink more
liquor.
Help you understand that there are many people involved in responsible liquor service.
All staff need to work together as a team to keep everyone safe.
Serving liquor responsibly takes teamwork. This means that many people are involved
with keeping customers and guests safe.
Most people think it's only the server or bartender in a pub, or the cashier in a liquor
store whose job it is to make sure liquor is sold responsibly. But that's not true. These
people are part of a much larger team.
Other people do jobs that help support responsible liquor service because they deal
with customers too. They can: - ANS-help you identify people who are under the age of
18 (minors)
point out people who show signs of being intoxicated by liquor or a drug
tell you when they think a customer or guest has been over-served
make supervisors aware when liquor is illegally bought or stored
Primary service providers are people who are connected with liquor service or sales and
have direct contact with customers or guests. Security staff have a special role; they
can monitor customers upon arrival or departure, observe customer behaviour, and may
see liquor being hidden. - ANS-Bartenders
Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
, Delivery service staff
Ticket-takers and sellers
Security staff
Secondary service providers do not sell or serve liquor themselves, but they do work in
a place where liquor is served or sold. They usually do not have direct contact with
customers or guests. - ANS-Parking attendants
Bussers
Stock clerks
Maintenance personnel
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
Janitorial staff
In this program, duty of care means - ANS-that you have a responsibility to your
customers to make sure liquor is sold or served in a safe and responsible way. You
must make sure that no one is hurt because of the way you've done your job. Think of
duty of care as your duty to care about your customers.
courts of law expect workers in the liquor service industry to - ANS-sell and serve liquor
safely. Insurance companies may also expect workers and volunteers to take
responsible liquor service training.
People who buy and drink liquor sometimes drink so much that they are not in control of
what they say and do. They may make poor choices that could cause them to hurt
themselves or other people, or to put themselves in dangerous situations. -
ANS-Because of this, servers, retailers, managers and owners are expected to do what
they can to protect their customers and guests from drinking too much liquor and
making poor choices that could cause harm to themselves or someone else.
In law, this is called a duty of care.
As a manager, supervisor or special event host, how will I know when I have a duty of
care? - ANS-When following laws and policies to do business or have an event.
When servers report a problem with someone who may be intoxicated by liquor or a
drug.
To help staff or volunteers to slow service when needed, or to say "No" (stop service) to
people who appear to be intoxicated.
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