Lenovo Resources (RWSW202)
Which document provides the list of parts that are classified as CRUs? -
CORRECT ANSWER-Hardware Maintenance Manual
A customer needs to look up tips for proper machine use in the user guide for
their product. They do not know where to find the user guide. Where should you
tell them to look? - CORRECT ANSWER-On the Lenovo Support website
Documentation page for their product.
Which of the following are resources customers should use to resolve Lenovo
product issues on their own? (Select all that apply) - CORRECT ANSWER-User
Guide and Lenovo Service YouTube channel
Where can a technician find the Hardware Maintenance Manual (HMM) for a
particular Lenovo Computer? - CORRECT ANSWER-PSREF sheets.
What can the Lenovo Service YouTube channel help customers with? -
CORRECT ANSWER-Performing CRU replacements on their own.
A secure login is required to access certain areas of the Lenovo Support site.
Which of the following requires a secure login? - CORRECT ANSWER-Recovery
utility information
When a customer receives a self-service CRU part, what actions should they
take before calling a help desk or taking their device to a service repair
technician? (Select all that apply) - CORRECT ANSWER-Review CRU videos on
the Lenovo Service YouTube channel and Review the User Guide
You are using Lenovo SmartFind to search for accessories for a product. Which
filters can you apply to your search? (Select all that apply) - CORRECT
ANSWER-Category, Solution Type, and Machine Type Model Number
You are working on a Lenovo ThinkPad W541 that will not connect to any
wireless networks. You have determined that the problem is most likely a
defective WLAN card. You have never worked on a system like the W541 and
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