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Mortuary Management Exam #1 Questions and Answers
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Mortuary Management Exam #1 Questions and Answers
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Mortuary Management Exam #1 Questions and Answers3 criteria regarding personal appearance of transfer personnel - Answer 1. Clean & neat
appearance
2. Appropriate dress
3. Conformity with local customs and traditions
When should the general price list be presented? - Answer When you begin to discuss...
1. The type of funeral or disposition you can arrange
2. The specific goods & services you offer
3. The prices of your goods & services
Cash advance - Answer any item of service or merchandise described to a purchaser as a "cash advance", "accommodation", "cash disbursement" or similar item
Cash advance item - Answer any item obtained from a third party and paid for by the funeral provider on the purchaser's behalf. Cash advance items may include, but are not
limited to; cemetery or crematory services, pallbearers, public transportation, clergy honoraria, flowers, musicians, singers, nursers, obituary notices, gratuities and death certificates.
Items you should have with your transfer equipment - Answer 1. Mortuary cot--Most important item
2. Collapsible/Flexible stretcher
3. Sheets and Cot cover
4. Pillow or Head block
5. Rubber or plastic sheeting
6. Towels
7. Mortuary body bag or disaster pouch
8. Straps
9. Personal protective equipment
10. Sanitary accessories
Death notice - Answer usually a classified notice publicizing the death of a person and giving those details of the funeral service that the survivors wish to have published Obituary - Answer a news item concerning the death of a person which usually contains
a biographical sketch
SSA 721 - Answer Statement of Death by Funeral Director
SSA 8 - Answer Claimants form
DD 214 - Answer Military Discharge Papers
VA Form 21P-530 - Answer Application for burial benefits, burial allowance
VA Form 27-2008 - Answer Application for United States flag for burial purposes
VA Form 40-1330 - Answer Application for standard government headstone or marker
VA 40-0247 - Answer Presidential Memorial Certificate
Net contribution of profit - Answer Service Charge + Merchandise Profit =
Amount used to offset overhead expenses
3 components gathered during a funeral arrangement & the result - Answer 1. Vital statistics
2. Family requests
3. Obituary/newspaper information
= disposition cost
What is a business worth? - Answer Its ability to service its debt
Recommendations for use of the telephone (Answering) - Answer 1. Give the name of the funeral home and name of person answering
2. Avoid "good morning/evening"
3. Some sort of greeting
Recommendations for use of the telephone (Voice quality/tone) - Answer 1. Not overly cheerful
2. Not sad or forlorn
3. Some inflection (so that you don't sound bored or impatient)
Recommendations for use of the telephone (Diction) - Answer 1. Clear, crisp
2. Avoid answering with something in your mouth
3. Pronounce words
Recommendations for use of the telephone (Volume) - Answer Not too loud, not too soft
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