mo 221 final questions complete questions and veri
Written for
Mo Bio
All documents for this subject (7)
Seller
Follow
ACTUALSTUDY
Reviews received
Content preview
MO 221 Final
"After Action Review" (AAR) - correct answer-A structured process for reflecting on action
within the context of a task in order to create important knowledge that can be used to
improve performance.
"How to Love Criticism" Podcast - correct answer-●What are the implications of radical
transparency and continual performance management? (for company culture, teamwork,
motivation, etc.)
●What conditions/people need to be in place to make it successful?
●Would you want to work there? Why or why not?
●How can you create your own "challenge networks"?
Affiliative - correct answer-Best when: team rifts occur, stressful times, teams need
motivation
Climate impact: Positive
Ambiguous Rules - correct answer-Creates uncertainty, threatens goals; Without rules,
people rely on politics
Authoritative - correct answer-Best when: times of change, new vision needed
Climate impact: Very positive
Becoming an Effective Learner - correct answer-What's more important - knowing how to
give feedback or how to receive it?
●Emphasis has been placed on teaching practices/techniques for giving effective feedback.
However...
●The receivers of feedback are in control of:
●What they do and don't "let in"
●How they make sense of what they're hearing
●Whether they choose to act on the feedback
Benefits of Higher Emotional Intelligence - correct answer-•Higher job performance
•Higher salary
•Leadership emergence
•Leadership effectiveness
•More supportive and trusting relationships
•Reduced stress and burnout
Coaching - correct answer-Best when: employees need improving or development
Climate impact: Positive
Commanding - correct answer-Best when: a criss/emergency, with problem employees
Climate impact: Negative
, Communication Problems - correct answer-Increases stereotyping; Reduces motivation to
communicate; Escalates conflict when arrogant
Conflict - correct answer-The process in which one party perceives that its interests are
being opposed or negatively affected by another party.
DANVA: Diagnostic Analysis of Nonverbal Accuracy - correct answer-●Developed by Dr.
Stephen Nowicki Jr. and Dr. Marshall Duke, Professors at Emory University
●Research based on the DANVA tells us:
●Expressing and reading emotions are related
●Women tend to be more skilled than men at reading emotions
●Most skills improve with age
●Personality affects skill
●Skills affect relationship success
●Family environment affects skill
Democratic - correct answer-Best when: need buy in, input from employees is valuable
Climate impact: Positive
Differentiation - correct answer-Different values/beliefs; explains cross-cultural and
generational conflict
Emotional Intelligence (EI) is considered an important leadership competency - correct
answer-A set of abilities to perceive and express emotion, assimilate emotion in thought,
understand and reason with emotion, and regulate emotion in oneself and others.
Key Components of EQ:
●Ability to read others
●Ability to respond to others' emotions
Emotional Intelligence (EI) Model - correct answer-Relationship Management (Highest):
Managing other people's emotions
Social Awareness: Understanding and sensitivity to the feelings, thoughts, and situation of
others
Self-management: Controlling or redirecting our internal states, impulses, and resources
Self-awareness (Lowest): Understanding your own emotions, strengths, weaknesses,
values, and motives
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ACTUALSTUDY. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.99. You're not tied to anything after your purchase.