INS3705 Assignment 2 Semester 2 2024 | Due August 2024
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Course
Information and Knowledge Management (INS3705)
Institution
University Of South Africa (Unisa)
QUESTION 1
Identify four knowledge management processes in any organisation of your choice and discuss the purpose of each knowledge management process and two examples of artificial intelligent technologies that can be used in each of the knowledge management processes (mini essay). [10)
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Question 1
1. Identify four knowledge management processes in any organisation of your choice and
discuss the purpose of each knowledge management process and two examples of artificial
intelligent technologies that can be used in each of the knowledge management processes (mini
essay).
Introduction
Knowledge management (KM) is essential in organizations for leveraging intellectual assets and
fostering innovation. This essay identifies four key KM processes within a hypothetical organization,
[Insert Your Company Name], and discusses their purposes. It also highlights two artificial
intelligence (AI) technologies that can enhance each KM process.
Knowledge Management Processes at [Insert Your Company Name]
Knowledge Creation and Acquisition
Purpose: The purpose of this process is to generate new knowledge and acquire existing
knowledge from external sources. This involves research and development, collaboration with
external entities, and the continuous learning of employees.
AI Technologies:
Machine Learning Algorithms: Machine learning (ML) can analyze large datasets to identify
patterns and insights, which can lead to the creation of new knowledge. For instance, ML can
help in predictive analytics for market trends, enabling [Insert Your Company Name] to
innovate based on data-driven insights.
Natural Language Processing (NLP): NLP can be used to extract valuable information from
vast amounts of unstructured data, such as research papers, patents, and online articles. This
technology can automate the process of knowledge acquisition by summarizing and
categorizing relevant information efficiently.
Knowledge Storage and Retrieval
Purpose: This process involves the systematic storage and easy retrieval of knowledge within
the organization. The goal is to ensure that valuable knowledge is preserved and can be
accessed when needed.
, AI Technologies:
Knowledge Graphs: Knowledge graphs use AI to create a network of interconnected data
points, making it easier to store and retrieve information. For [Insert Your Company Name], a
knowledge graph can link various data sources, providing a holistic view of available
knowledge.
Intelligent Search Engines: AI-powered search engines enhance retrieval processes by
understanding user queries in context and delivering precise results. These engines use NLP
and machine learning to improve search accuracy, ensuring employees find the information
they need quickly.
Knowledge Sharing and Dissemination
Purpose: The aim of this process is to facilitate the distribution of knowledge across the
organization, promoting collaboration and informed decision-making. Effective knowledge
sharing ensures that insights and best practices are accessible to all relevant stakeholders.
AI Technologies:
Chatbots: AI chatbots can facilitate knowledge sharing by providing instant responses to
employee queries, directing them to relevant documents or experts within the organization.
This technology can also help onboard new employees by guiding them through necessary
information.
Collaborative Platforms: AI-enhanced collaborative platforms, such as Microsoft Teams or
Slack, integrate various AI tools like automated meeting summaries, recommendation systems,
and real-time language translation, making it easier for employees to share and access
knowledge.
Knowledge Utilization and Application
Purpose: This process focuses on applying acquired knowledge to achieve organizational
goals, solve problems, and innovate. It ensures that the knowledge is effectively used to
enhance productivity and competitiveness.
AI Technologies:
Decision Support Systems: AI-based decision support systems analyze data and provide
recommendations, helping managers and employees make informed decisions. These systems
can process complex datasets to offer actionable insights, improving the application of
knowledge in strategic planning and operations.
Expert Systems: Expert systems simulate human expertise and provide solutions to specific
problems. By leveraging these systems, [Insert Your Company Name] can ensure that best
practices and expert knowledge are consistently applied, even in the absence of human experts.
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