Wellcare ACT Mastery Exam
Enrollment applications must be received by Wellcare no later than ___ calendar
day(s) following receipt from the beneficiary. - correct answer 1
Which elements are available as part of Wellcare's Sales Support model? - correct
answer All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part
D plan premiums - correct answer False
Prior to completing the enrollment form, broker/agents should always confirm
the beneficiary's primary care provider (PCP) and/or specialists - correct answer
True
At the end of this course, there will be a Mastery Exam. Agents must achieve a
passing score of 85% or higher to successfully complete this course - correct
answer True
Brokers/Agents may be investigated after being suspected of noncompliant
activity reported through a - correct answer Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a
Corrective Action Plan. - correct answer False
Wellcare does not need to be informed of all marketing/sales events at which
plans or materials will be presented or distributed (formaland informal). - correct
answer False
Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use. - correct answer True
CustomPoint sales material order dates will be posted on Wellcare.com - correct
answer False
The online Centene Workbench self-service portal enables you to - correct
answer All of these
, Wellcare ACT Mastery Exam
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of
more than one MA plan provider. The disclaimer must be: - correct answer
Included in any marketing materials, including print materials and television
advertisements developed, used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email,
online chat, or other electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench. - correct answer All of these
Which of the following is not an example of Protected Health Information (PHI)? -
correct answer Library Card
When a paper SOA form is used, it must be completed __________ hosting the
sales presentation. - correct answer 48 Hours prior to
Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-
assisted electronic enrollments. - correct answer True
When explaining the provider network for D-SNPs and C-SNPs: - correct answer
Avoid submitting applications with no primary care provider (PCP) to assist these
higher-risk members.
If a member is not connected to a primary care provider (PCP), we should always
encourage and assist with connecting them with an in-network doctor
If a requested effective date is available for the special election period being
selected, ensure you are requesting a date within the correct time frame for the
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