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RWST016 EXAM AND PRACTICE EXAM / LENOVO WARRANTY SERVICE AUTHORIZATION EXAM NEWEST 2024 ACTUAL EXAM 100 QUESTIONS AND CORRECT DETAILED ANSWERS$9.99
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RWST016 EXAM
Terms in this set (148)
After replacing the s ystem
board in a deskt op, laptop,
or tablet system, the s ystem
board util ity mus t be used
to update what? (Select all
that apply)Serial number
AND
Machine type and mo del
As a Service Technician , in
many cases you will be a
customer 's first or only
face-to-face int eraction
with a Lenovo empl oyee.
What is the bes t way to get
things started on the right
foot?Good first impr ession
Before beginning any
repairs, which of the
following shoul d a Service
Technician do?Validate the Warranty
Before removing the
defectiv e part from a
Lenovo comput er system,
wher e shoul d you put the
replacement part in
preparation?On top of the anti-s tatic ma t
Before replacing a FRU on
any Lenovo system, you
shoul d always do which of
the following ?NOT
Remove all surrounding FRU s Before sho wing up on-sit e
to fix a Lenovo ThinkP ad
laptop, a technician shoul d
download which document
that provides valuable
informa tion on err or codes
and p arts lists, as well as
removing and r eplacing
FRUs?Hardware Maint enance Manual (HMM)
BIOS is a form of _________ that
provides support for all of
the major hardware devices
in a comput er.Firmware
The boot able CD version of
Lenovo Linux diagnos ticsRuns on all Lenovo ThinkP ad, Think Centr e, Think Station,
Think Server, and IdeaP ad systems
The Claim Adminis trator
submits a new part claim for
same day service through
the Service P ortal. Who
receiv es the p art once it
has been shipped ?The Customer
A compr ehensiv e list of
system features and
specifica tions can be found
in which of the following
documents?Hardware Maint enance Manual (HMM)
OR
Quick Start Guide
OR
Warranty Document ation
NOT
Owner 's Manual
A customer has a comput er
that is spont aneousl y
rebooting , but is not giving
a blue scr een STOP error.
Which component shoul d
you check FIRS T?Power Suppl y
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