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Shake Shack - New Hospitality Test: Q’s And A’s (100%)
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Shake Shack - New Hospitality Test: Q’s And A’s (100%)
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Shake Shack - New Hospitality Test: Q’s And A’s (100%)The face you make when you are not mindful of it or think no one is watching is called your: Right Ans - Resting Face
Why it important that we create cRraves and make suggestions to our guests? (Select all that apply)
We have a vast menu that some people might not fully understand; It helps ensure order accuracy so that the guest doesn't forget to order something;
To help increase our sales at the Shack and encourage our guests to enjoy their meal to the fullest extent
To make sure our guests order a menu item from each station, keeping our Team Members active Right Ans - 1st, 2nd, and 3rd answer choices (We have a vast menu that some people might not fully understand; It helps ensure order accuracy so that the guest doesn't forget to order something;
To help increase our sales at the Shack and encourage our guests to enjoy their meal to the fullest extent)
Key words: people do NOT need to order an item from each station!
While in between transactions, a guest walks up to your register right after ordering, realizing that their ShackBurger doesn't come with fries. What should you do? (Select the BEST answer) Right Ans - Start a new order to ring in their fries, use their same buzzer number, and mark it as an "add to check"
Which of the following questions should prompt you to ask our guest if there is an allergy concern (Select ALL that apply)?
"What kind of oil do you use in your fryers?"
"Do you guys have peanuts or peanut butter here?"
"Can I order my ShackBurger without a bun?" "Which burger is your favorite?"
"How big are your fry portions?" Right Ans - 1st, 2nd, and 3rd answer choices ("What kind of oil do you use in your fryers?"
"Do you guys have peanuts or peanut butter here?"
"Can I order my ShackBurger without a bun?")
Key words: favorite burgers or fry portion size have nothing to do with allergies
If a guest has an allergen concern, why is it important that we always print the
"chit sheet" and review it with our guests (Select ALL that apply)? Right Ans - We do not want to risk forgetting any key information which can result in severe injury to our guests, even if we think we have it memorized
Who should be carded when ordering wine or beer (select the BEST answer)? Right Ans - All guests that appear to be under the age of 40
Why is it important that as a Cashier, you state the amount of money the guest
gave you before giving them back their change? (Select ALL that apply)
It's part of getting them excited about the great meal they are about to enjoy!
To ensure we are on the same page with the guest about how much change they will be receiving; So that the guest knows that any $20 bills or more will be verified with a money pen or scanner
To ensure we maintain an accurate cash drawer throughout the shift) Right
Ans - 2nd and 4th answer choices (To ensure we are on the same page with the guest about how much change they will be receiving; To ensure we maintain an accurate cash drawer throughout the shift)
Key words: The excited answer makes no sense, and $20 bills are not scanned by a money pen
A guest orders a no-bun Cheeseburger, explaining that they have a Gluten allergy. What should you do (select all that apply)?
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