Exam (elaborations)
Patient and Family Centered Care (PFCC): Q’s And A’s
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Patient and Family Centered Care (PFCC): Q’s And A’s
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Patient and Family Centered Care (PFCC): Q’s And A’sBenefits to PFCC Approach Right Ans - 1. less ER visits
2. faster recovery and improved health outcomes
3. decreased utilization of healthcare resources
4. higher satisfaction for pt, family and care team
4 Core Concepts Right Ans - 1. respect and dignity
2. information sharing
3. partnership
4. collaboration
Respect and Dignity Right Ans - listen to and honor pt and family
perspectives, choices, cultural backgrounds; include them in planning and
delivery of care
Preventing Pt Concerns Right Ans - 1. respect
2. empathize
3. listen
4. ask
5. try
6. explaining
Resolving Pt Concerns Right Ans - 1. recognize
2. establish rapport
3. single out real issue
4. provide info
5. operationalize --> how will you address the concern?
6. notify
7. discuss
How to improve information sharing Right Ans - 1. teach-back method
2. use simple language
3. use brochures or handouts
4. whiteboards in pt room
What do we include pt and families in? Right Ans - in medical decisions,
plans of care, daily goals
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