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HRM2605 - ASSESSMENT 2 - QUETIONS AND ANSWERS - SEMESTER 2 - 2024
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2024 – S1 – HRM2605 – ASSESSMENT 2 – Q&AAssessment 2
Started on Wednesday, 27 March 2024,
State Finished
Completed on Thursday, 28 March 2024,
Time taken
Marks 15/15
Grade 100 out of 100
Question 1
According to Wärnich et al (2021), what are the potential benefits of a
favourable reaction to job design by an employee?
a) Greater accomplishment
b) Greater job satisfaction
c) Less absenteeism
d) Increased productivity
Select one:
a, b and d
a and b
b and d
a, b, c and d
Feedback
The correct answer is “a, b, c and d”.
Refer to section 5.2 in chapter 5 of the prescribed book.
When an employee has a favourable reaction to job design, it can lead to multiple
benefits for both the employee and the organisation. These benefits include greater
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,2024 – S1 – HRM2605 – ASSESSMENT 2 – Q&A
accomplishment, greater job satisfaction, less absenteeism, increased productivity,
fewer grievances, and lower labour turnover levels. By aligning the employee's skills
and interests with their job responsibilities, organisations can create a positive work
environment that encourages employees to perform at their best. This, in turn, leads
to increased productivity and job satisfaction, which can reduce absenteeism and
lower turnover rates. Additionally, employees who are satisfied with their jobs are
less likely to file grievances, which can improve workplace morale and foster a more
positive work culture.
Question 2
From the options below, identify the specialisation-intensive job.
Select one:
An IT developer
A registered nurse
An accountant
A call centre operator
Feedback
The correct answer is “a call centre operator”.
Refer to section 5.2.1 in chapter 5 of the prescribed book.
Job specialisation, also known as job simplification, means having jobs that involve
doing only a few tasks repeatedly throughout the workday. These types of jobs are
often found in call centres, data-entry positions, product support for individuals, and
on automobile assembly lines.
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,2024 – S1 – HRM2605 – ASSESSMENT 2 – Q&A
Question 3
Read the following scenario and then answer the question that follows:
A small manufacturing company was struggling to keep up with its competitors due
to low-quality products and customer complaints. The owner realised that they had to
improve their processes and products.
The company started by forming a cross-functional team that included
representatives from all departments. The team began by identifying customer needs
and expectations and then mapped out the company’s processes to identify areas of
improvement.
Which process did the company implement to improve the quality of its
products and services?
Select one:
total quality management (TQM)
performance management
job design
improvement of the work environment
Feedback
The correct answer is “total quality management (TQM).
Refer to section 5.3.1 in chapter 5 of the prescribed book.
Total quality management (TQM) is an approach to management that aims to
improve the quality of a company's products or services by involving all employees in
the process. It involves a focus on customer needs and expectations, continuous
improvement of processes, and the involvement of all employees in the pursuit of
3
, 2024 – S1 – HRM2605 – ASSESSMENT 2 – Q&A
quality. TQM is a comprehensive approach that involves a set of tools and
techniques to identify and solve problems, measure and track performance, and
promote a culture of continuous improvement. The goal of TQM is to achieve
customer satisfaction by producing high-quality products or services that meet or
exceed customer expectations.
Question 4
Damian is the HR manager of a sport-supplies distribution company. He and
his team of HR officers are systematically investigating the tasks, duties and
responsibilities associated with all the jobs in the company. They are looking
at the different levels of decision-making by employees, the skills employees
need to do the job adequately, the autonomy of each job and the mental effort
required to perform each job. In which HR process is Damian and his team
involved in?
Select one:
HR research
Job design
Job analysis
A motivation-intensive approach
Feedback
The correct answer is “job analysis”.
Refer to section 5.9 (p 170) in Chapter 5 in the prescribed textbook.
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