Final Exam
Mgt 201: Principles Of Management.
_____ management involves controlling, monitoring, and modifying tasks to maintain a desired level of excellence.
1. Financial
2. Production
3. Quality
4. Service
Which of the following is a systematic process of defining a problem, evaluating ...
Final Exam
Mgt 201: Principles Of Management.
All Answers Correct !
_____ management involves controlling, monitoring, and modifying tasks to maintain a desired level of
excellence.
1. Financial
2. Production
3. Quality
4. Service
3. Quality
Which of the following is a systematic process of defining a problem, evaluating alternatives, and
choosing optimal solutions?
1. Problem identification
2. Rational decision making
3. Benchmarking
4. Keystoning
2. Rational decision making
Which of the following is NOT a step in active listening?
1. Look at the speaker and make eye contact.
2. Note the speaker’s body language as they speak.
3. Ask questions to verify or confirm what the speaker says.
4. Prepare a response before the speaker has finished speaking.
4. Prepare a response before the speaker has finished speaking.
_____ is the degree to which a job gives workers the discretion, freedom, and independence to decide
how and when to accomplish their jobs.
1. Autonomy
2. Significance
3. Skill variety
4. Task identity
1. Autonomy
Which of the following is a key factor in evaluating interactional justice?
1. The equality of opportunities for professional training for all employees
2. The rules governing how pay-scales are determined for various employees
3. The processes used to determine which employees receive promotions
4. The attitude a manager displays in his treatment of employees
4. The attitude a manager displays in his treatment of employees
Practicing CSR through philanthropy may include which of the following?
1. Donating towards a scholarship for underprivileged students
2. Starting a recycling program at the corporate offices
3. Offering incentives for employees to volunteer in the community
4. Sourcing all materials for manufacturing from ethical companies
1. Donating towards a scholarship for underprivileged students
, A company with a strong organizational culture is more likely to _____ than a company without one.
1. win awards
2. stay in business longer
3. increase their stock price
4. attract compatible employees
4. Attract compatible employees
An analysis of an organization's external environment begins with an assessment of the company's
distinctive competencies and core capabilities.
1. True
2. False
2. False
While some companies have organizational cultures established by their founders, others are _____
efforts.
1. collaborative
2. competitive
3. employee-based
4. team-driven
1. Collaborative
In the Resource-based View (RBV) strategic approach, _____ include brand names, intellectual property,
and the organization’s reputation.
1. market strengths
2. department opportunities
3. tangible assets
4. intangible assets
4. Intangible assets
True or false: Nuanced or emotionally charged messages usually do not require a rich medium.
1. True
2. False
2. False
Which of the following terms is associated with leadership rather than management?
1. Structure
2. Change
3. Planning
4. Scheduling
2. Change
True or false: Cooperation can prevent a team’s best ideas from being shared. True False
True
Management by objectives (MBO) is a management technique often used to develop and carry by which
of the following plans? Single-use plans Standing plans Operational plans Tactical plans
Tactical Plans
Which management theorist first developed the process of breaking down each job into its component
parts?
1. Frederick W. Taylor
2. Frank and Lillian Gilbreth
3. Henry Gantt
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