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MGMT 3000 GUHDE EXAM 1
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MGMT 3000 GUHDE EXAM 1
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MGMT 3000 GUHDE EXAM 1Today's effective managers... (4) - answer- 1. Do more with less
2. Engage employees hearts, minds, and energy
3. See change as natural
4. Inspire vision and cultural values that allow people to create a collaborative and productive workplace
Management definition - answer- the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources
Who is considered the father of modern business management? - answer- peter drucker
Peter drucker taught that successful leaders should do what? - answer- put people and ethics first rather than focusing entirely on profits and rigid rules and work structures
According to peter drucker management is about what? What is management's task? - answer- human beings; its task is to make people capable of joint performance/make their strengths effective and their weaknesses irrelevant
Rapid environmental shifts -> impact management (5) - answer- 1. Technology (social media, mobile apps, ai, etc)
2. Move to knowledge/information-based economy
3. Global market forces
4. Growing threat of cybercrime
5. Shifting expectations by employees and customers
Traditional approach to new competencies: overseeing work - answer- from controller to
enabler
Traditional approach to new competencies: accomplishing tasks - answer- from supervising individuals to leading teams
Traditional approach to new competencies: managing relationships - answer- from conflict and competition to collaboration, including use of social media
Traditional approach to new competencies: leading - answer- from autocratic to empowering, sometimes bossless
Traditional approach to new competencies: designing - answer- from maintaining stability to mobilizing for change
What do managers do? (5) - answer- 1. Set objectives
2. Organize 3. Motivate and communicate
4. Measure
5. Develop people
4 functions of a manager - answer- planning, organizing, leading, controlling
An organization is a social entity that's... - answer- goal-directed and deliberately structured
Organizational effectiveness - answer- degree to which the org achieves a stated goal
Organizational efficiency - answer- refers to the amount of resources used to achieve an org goal
High performance - answer- attainment of org goals by using resources in an efficient and effective manner
If organizational performance indicates how well a manager is doing their job, is it more important for the manager to focus on efficiency or effectiveness? - answer- both are equally important
3 management skills - answer- technical, human, conceptual
Technical skills are more relevant in ______ level management - answer- lower
Conceptual skills are not critical at ______ level management but are extremely critical at ______ level management - answer- lower; top
Does every manager at every level need to have all 3 skills? - answer- degree of the skills may vary, but all managers must posses the skills
Does the application of management skills stay the same or change as managers move
up the hierarchy? - answer- change
When you become a manager, you are no longer a ______ but rather the ______ - answer- individual performer; manager of others
Many new managers expect... - answer- more freedom to make changes
However, successful new managers... - answer- build teams and networks
Many new managers make the transformation in a... - answer- trial by fire
3 vertical management types - answer- 1. First-level or supervisory managers
2. Middle managers
3. Top managers First-level or supervisory managers - answer- responsible for production of goods and services
Middle managers - answer- responsible for business units and major departments
Top managers - answer- responsible for the entire organization
5 horizontal management types - answer- 1. General managers
2. Functional managers
3. Project managers
4. Line managers
5. Staff managers
General managers - answer- responsible for several departments that perform different functions
Functional managers - answer- responsible for departments that perform a single task
Project managers - answer- responsible for temporary work projects involving people from different functions and levels
Line managers - answer- responsible for departments that perform a core function of the organization
Staff managers - answer- responsible for departments that support the organization's line departments with specialized advisory or support functions
Manager activities are characterized by... (3) - answer- variety, fragmentation, brevity
Managers spend less than ____ minutes on most activities - answer- 9
Manager activities is a life on speed dial (3) - answer- 1. Work at an unrelenting pace
2. Interrupted constantly
3. Ad hoc meetings
What is one of the challenges new managers face? - answer- time management
Time management is using techniques that enable you to do what? (4) - answer- 1. Get more done in less time with better results
2. Be more relaxed
3. Have more time to enjoy your work and life
4. Become more effective and efficient
Trivia friday: ______ explores a sale that could value the chain at more than ______ - answer- subway; $10 billion
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